加爾維斯頓海灘智選假日套房飯店(Holiday Inn Express & Suites Galveston Beach)

Highly disappointed with my experience. Upon ariving to check in, room was not ready until an hr and half after scheduled time. After we got our room there was 3 attempts to enter our room and keys were not working. Room was hot even though temp was set to 68deg. Upon checking out I discovered I had been charged an extra transaction and when brought to attention they ended up charging me a again. When I returned 2 hrs later after discovering there was a 2 extra charges they said refunds were processed and would take 3-5 business days and they need my card to process refund. That ended up being a 3 charge to my acct. est. 600.00 in overcharges. I will never stay at another holiday inn again. Super unprofessional.

Unfortunately check in was not great, as front desk attendants are overwhelmed and barely speak or look at you.Kept getting disturbed by front desk the day after check in for an error they made. Beds were not comfortable for me. Room layout is not great for small kids. Shower pressure is very low and not great after a day at the beach. Will not return.

Horrible service during and after stay. During stay front desk rude. After we left they double charged n it’s been over two weeks and still have not reimbursed

As recepcionistas não eram amigáveis. Café com reposição demorada. Banheiro sujo e entupido.

Horrible staff. Hotel is definitely musty on the inside. Not worth the rate.

La localisation

The lobby, pool area, and room was great! However, the last minute charges and price change was extremely frustrating. Then the GM was not very helpful, all she kept saying is that its not our problem call ******* and that their prices don't necessarily reflect what you see on *******. Instead of just doing the right thing and honoring the price she denied accountability and told us to go somewhere else, call ******* corporate (not Holiday Inn corporate), or just deal with it. The GM in my opinion needs retraining on how to deal with customers. Most managers would go above and beyond to make sure whatever wrong was done is fixed and the customer leaves happy. I guess here the GM get paid to just tell customers call ******* if they have issues at her hotel smh.

This hotel was perfect for our 1 night stay before a cruise. It was clean, comfortable and well located. We didn’t have a car so having a great restaurant next door, and morning breakfast included were a definite plus. I would definitely recommend it as a place to stay.

The past 3 stays in Galveston have been at 3 different hotels. I won’t be switching again as I have found the one I will stay at again & again. This Holiday Inn Express! Very clean. The bed was comfy. Love the Dove brand products in the bathroom. Friendly Staff.