美國長住飯店 - 華盛頓特區 - 蓋瑟斯堡 - 北(Extended Stay America Suites - Washington, DC - Gaithersburg - North)

Arrived at check in 4 pm went to assigned room,room heat wouldn't work, summoned housekeeping few doors down ,they couldn't get it to work, assigned a second room near hotel commercial WM dumpster, still no heat and bedspread was still damp from laundry, was assigned third room ,had heat ,but bedspread wet/damp, like no dryer cycle, front desk call room to enquire,I said ,I've got heat , but bedspread was very damp again. Front desk told me I'm TOO DEMANDING, AND PROBABLY WONT ACHIEVE SATISFACTION WITH STAY,TOLD ME TO CHECK OUT,BRING KEY TO FRONT DESK, &&GO ELSEWHERE...***????

I enjoyed my many stays at this location, it's super convenient, reasonable rates , quiet ,comfortable. Just what I needed I wish they would bring back a more complete breakfast as they had years ago

Me encantó es una área qué hay mucha tranquilidad

Quite good but some trouble with water pressure in shower...it worked but only a gentle spray. Very quiet upstairs where we were on the third floor. Kitchen was great. Bring dish detergent! Otherwise everything provided and we were not asked to return for sanitation. They did that job when we left. Overall quite good for low price. Dont count on the breakfadt for much. Just granola bar or muffin. Friendly, helpful staff.

The overall experience was good but few issues with service especially in regard to customer service was not good. I had to request service for house keeping for my room several times and sometime days before the service was done. Management need to train or retrain the staff on good practices in customer service. Mr Kush was not attentive to requests i made drugged his feet in most of whatever needed to be done. Ms Brianna was excellent , made feel good and enjoy our stay at the hotel. Was very attentive to our needs whenever called upon. Thank you Brianna!

The staff was excellent. The room was functional and served its purpose as I was between cities and needed a studio apartment with Internet, a refrigerator, microwave, and sink. Perfect. If I am in need again, I will choose Extended Stay America.

Dirty worn out room. Sheets so wrinkled I wasn't sure if they'd been washed. No shower pressure. I made this reservation for my friend and myself. Was SO embarrassed with what I reserved.

I stayed at 3 different hotels in the area at similar price points all in one week. This was run down, patched holes, smelled. The grab and go breakfast ran out and had no coffee!

Room not so clean, bed sheet, blanket looked dirty. Not going to stay in that hotel again.