Fuji Lake Hotel says on its website that they are a ”people-friendly” hotel but they were anything but that, when we visited the hotel one day during our 3-day stay at Lake Kawaguchi in Fujikawaguchiku Japan. My sisters visited the hotel in the pre-pandemic days of 2017 and had a memorable and enjoyable afternoon having tea and cakes in the hotel's dining area. I had a desire for cakes one afternoon during our stay, and we took a bus from Kawaguchiko station specifically to this hotel hoping to partake their afternoon sweet delights. There were six of us, five sisters ad a brother-in-law. we arrived outside the hotel, which showed a huge poster promoting le Pain de Daniel showing danish pastries. So we were hopeful as we entered the lobby. We wanted to go into the lounge filled with sofas when two staff members - a man and a woman stopped us. The man asked if we were staying guests at the hotel and we said no but that we were there to have tea/coffee and cakes. He said cakes could be had across the street (there were no shops opened selling pastries). Then a second lady joined them and took charge, looking very determined to ”handle us”. Frowning very heavily and looking very stern, she asked again if we were staying at the hotel. I said we weren't but my sisters had a great time they visited to have tea in 2017 and we were here to do the same. I glanced towards the sofa area to ascerrain if there was a display of desserts, but she immediately stretched out her hands and very rudely told us, no tea no cakes. basically, she wanted us to get out of the hotel. Her whole stance was - ”you lot, get out of my hotel”. I've never in all my travels come across such an ill-mannered and disrespectful hotel staff as her. she was rude, discourteous and arrogant. Even if we were not hotel guests, there was no ground for such a hostile and rude approach. she could have very politely explained that the hotel is simply not opened to outside guests - although that was clearly contradicted by that huge poster outside advertising pastries. We could have been potential hotel guests in the future - my sisters love visiting Japan and has been many times. But her total attitude tells me and my family that this hotel is not welcoming in any way. I've been all over the world from camping on the frozen Arctic Ocean to the US, to the heart of Africa, to the southern reaches of New Zealand and Australia and reaches of China, but I would never ever step into a hotel like Fuji Lake Hotel again.
若想要遊覽富士河口湖町,富士河口湖大橋東橫 INN將會是一個不錯的的住宿之選。著名的景點山梨寶石博物館、河口湖香草館和富士五湖花火大會均可步行很短距離到達。從飯店到河口湖八音盒之森美術館遊覽很方便,八王子神社和Kawaguchiko Music Forest Museum也均在附近。所有極具特色的客房都配備有空調,讓您感受到更加貼心細緻的入住體驗。電熱水壺可供使用,便捷的客房設施定能讓您倍感舒適。浴室內提供拖鞋和吹風機,讓您感受到賓至如歸的享受。飯店提供的休閒設施,旨在為旅客營造多姿多彩、奢華完美的住宿體驗。24小時開放的櫃檯服務可為您隨時提供訊息,以幫助您探索這個魅力之都。
Room accommodations: 4/5 rating - The room is very clean, spacious, and simple. I got the Japanese tatami style room facing Mt. Fuji. It feels like a legit Japanese experience. The bathroom and the entry way is small. Dining: 5/5 rating - The included buffet food is AMAZING! This is by far one of the best buffets I've had in a while. It's simple and nothing crazy, but the food quality is surprisingly good. Service: 4/5 rating - Allows baggage check-in. Great shuttle service to and from key areas in Kawaguchiko. English proficiency is Medium to Low. The staff speak limited English.
不論是商務還是休閒旅客,芙蓉度假旅館都能讓您的富士吉田市之行變得更加美好而難忘。從飯店很方便到達富士山站,僅有1km距離。包括Play Town Pal、富士山溫泉和富士山博物館都在短距離內,入住飯店的旅客在該地區遊覽會很方便。飯店鄰近多個熱門旅遊景點,包括Nishiura Bar District、New World Cheers Street和富士五湖,旅客可以將行程安排的更加緊湊。飯店對客房的裝飾十分考究,每間設施齊全的客房都配備有空調和液晶電視機。有飲水需求的旅客,飯店還為您提供了電熱水壺。除此之外,配備有吹風機的浴室是您消除一天疲勞的好地方。從Spa到桑拿浴室 ,為提升您的身心健康,我們為您提供多種放鬆選擇。飯店設有會議廳,為旅客提供高品質的商務服務。飯店設有24小時櫃檯諮詢服務,為下榻至此的您提供最貼心的行程安排。
訪訪客2023.07.15
Stayed at this accomodation one night. Room had no power to begin with, and staff had to scramble to fix the issue. Not a good first impression. Room was passable but staff are, quite frankly, terrible - trying to communicate with any of the staff even for simple requests (like trying to arrange a taxi) was like pulling teeth. It was advertised as a tourist hotel, but none of the staff seem to speak English - I understand not everyone does, that’s fine - but at least make an effort to assist or find someone who can - all I got was a shrug and staff staring at me as if I had two heads. Perhaps they need more training, because service is poor. If this was a cheaper place to stay it would be easier to overlook, but with the going rate of a room (not cheap) I expected better. Advertised as tourist Not good, and overall not a happy customer.
訪訪客Great experience . The room is clean and we chose the Lake View. You should always opt in for dinner, which is great value and they really stuffed you. The meal was one of the best we had in Japan. The kids love it too. The exterior of the hotel is a little tired though and we feel transported to early 90s. The onsen is rather empty and we love the outdoor onsen. For the man, they even have an additional outdoor onsen on the 5th floor. The hotel is on the green line which only has shuttle bus once per hour, which is not as convenient. The Ryokan has however free shuttle bus service from the station till 8pm, which you just need to call from the station pay phone.
訪訪客As a traveller with large tattoos, I wanted to leave a review here confirming that this onsen allows for guests with tattoos. This is the onsen review only. I went in the early afternoon on a Saturday and, while initially I shared the onsen with 4 other Japanese ladies, eventually I had the whole onsen for myself. Very hot water, 1 indoor pool and 2 outdoor pools, although one was not in use and empty. 1000 yen for 2 hours (bring your own towels), English website, easy to access from Kawaguchiko station.
訪訪客Came by during the coldest winter in Japan for years and was at first worried about the snow storm as our cars are not fitted with snow tires, so I decided to call up the hotel. On hand to assist is a very nice and kind lady by the name of Zora who tried to go all out to assist and though we asked if we can cancel the stay with no cancellation fees, she mentioned it was tough due to regulations from the booking website. Nevertheless she took efforts to keep me posted of the conditions in Kawaguchiko prior to our arrival and we finally made our trip there. The hotel is clean and new as it opened almost 2.5 years ago hence was dealt with the Covid pandemic and it was not easy for them to survive. The hotel has several Mandarin speaking staff and check in is only after 3 pm hence when we arrived the counter was empty and waited for a while for a Mandarin speaking Japanese to come over to assist, very helpful with suggestions but again they didn’t allow us to amend our stay due to the upcoming snow storm. In the end we decided to forfeit our 2nd night stay due to the fact we do not have snow tire and this is where I felt the hotel can be a bit more flexible by offering a discount. The rooms we were given is huge and spacious , as mentioned by Zora with a good view of Mount Fuji, however the view changes just the next day hence we are lucky to have a wonderful view of Mount Fuji from the room . Overall the stay was very good as staff are very helpful, multi lingual staff with one of the guy from Taiwan being able to speak Mandarin , English , Cantonese , Korean and of course Japanese. Breakfast is simple but very adequate .