I was in Germany for a meeting and stayed here last night before I fly back home today. It's an airport hotel with a shuttle (more on that below). We arrived back in Frankfurt via the train and made our way to the hotel shuttle pickup in front of Terminal 1B. The sign that lists the hotels that pick up there make not mention of the Vienna house. After a little while, I call the hotel to make sure this is where we are supposed to pick up the shuttle. After 5 calls, the desk picks up and we determine that this is where we are supposed to be. We get to the hotel and go to check in. There are three people/groups trying to check in, and it's not going well. It took us 20 minutes to check in for our reserved hotel room, which is hard to understand. I ask what time we should catch the shuttle in the morning if we want to bet at the airport at 8:30 and the desk clerk just points to a sign on the desk with the shuttle times. We get to our room, which is standing open(?). The queen bed isn't made and has two twin duvets sitting folded on the bed. Okay, I guess this is a DIY project. We go into the bathroom (and I have attached pictures), which clearly has been recently remodeled. The only towel rack is IN the shower. The rest of the towels are sitting on the sink. There's no place to hang our toiletry bag and no place to set toiletries on the sink. The shower is less than 2 feet deep, so when you are showering, there is no way to shower without literally standing in the shower curtain, water getting all over the bathroom (okay, their problem, not mine). Though lacking air conditioning, the room was clean. At this point the hotel would get 3 stars; I'm being generous. We check out and head out to catch the shuttle. The driver eventually pulls up and asks for our ticket (?!?). We explain that last night we just showed our reservation. He says no, we have to have a ticket. We run the hundred yards+ back to the hotel (no the shuttle doesn't pick up in front of the hotel) and to the desk. I tell the them that the driver is demanding a ticket, which until that point no one mentioned. I was told I have to pay for tickets on the shuttle, at which point I say that the reservation that I have says it comes with a free shuttle to the airport. The person at the desk says, no the shuttle from the airport is free, but you have to pay for the shuttle to the airport. I'm not buying this and say no one has mentioned this before, at which point she hands me two tickets to get on the shuttle and I run back and jump on the overpacked shuttle to get to the airport. I have extensively travelled both personally and professionally over the years and this is far and a away the biggest shakedown attempt I have ever experienced. I definitely did not expect it at an airport hotel in Frankfurt owned by Wyndham.
Manque de propreté (miettes de gâteaux sur la table de nuit, calcaire sur la paroi de douche). Personnel gentils, petits restaurants autour, proche aéroport. Possibilité de faire le check in tôt (pratique pour prendre son avion de bonne heure)
訪訪客Loved this hotel. If we came back to Frankfurt we would stay here again. It’s in a great location that’s walkable to everything. It’s essentially city center and there is a ton to do just outside of your doorstep. The service was perfect, everyone is really friendly and helpful. They offer a nice breakfast in the morning. Hotel always smells fresh and clean. The room is really nice with a comfy bed and big bathroom. This is connected to the moxy hotel and the moxy bar/lounge is open 24/7 which is really cool because it’s set up nicely for if you want to eat, play games, just relax, etc. it’s really easy to get a taxi since they can call one for you or you can use the taxi call machine up by the front desk. Tap once for cash and twice for card payment. Super easy. Just a heads up: sometimes they forget to tell you that your room key controls the electric in the room so if you don’t already know this, don’t panic if nothing works when you get in your room at first. You have to slide one of the room keys in the card holder inside of your room next to the front door and everything turns on. Loved that because it’s a great way to save energy. Full kitchen and utensils, cups, cookware, dishwasher, fridge in room if you want to save on food and cook in your room. They also have laundry available if you need to do laundry which you can get tokens for for a couple euro. I just loved this place and the location.
訪訪客This was not the first stay at the Hilton in Frankfurt; we stayed back in 2013 for the Christmas Markets and decided to stay again in 2022. The hotel is an ideal location and only a short ten-minute walk to the markets in Frankfurt during Christmas. We opted for a King Executive Room with Executive Lounge access. A small selection of beers, wines and spirits was available in the evening in the lounge, with light snacks if you wanted something to eat. The lounge is not self-service like our previous visit, but the staff were excellent, and we didn't have to wait long to get drinks. Check-in was quick, but once again, no upgrade was offered as a Hilton Honours Gold Member, but breakfast was complimentary due to Gold status. The room was clean and comfortable, not exceptionally spacious, but we didn't spend much time in the room apart from sleeping. Another enjoyable stay, and we would recommend the hotel for a stay, particularly at Christmas.
訪訪客We stayed two nights at this hotel. We arrived early from our US flight and the staff was able to get us a room immediately, even though it was a few hours before check-in time. We really appreciated this, since we were all tired after the long flight and had two tired kids in our party. Their breakfast is really good and well stocked and clean. We enjoyed it on both mornings. This hotel is some ways from the airport and it is around 40 Euros one way in a cab or Uber. Romer (city center) is around 10-15 minutes from here (around 12 Euros in Uber). We were able to experience Frankfurt's wonderful Christmas market on 2 days conveniently from this hotel. The best part about this hotel was the staff. They were really welcoming, helpful, professional and took pride in their jobs. Every interaction with the front desk was awesome and the lady who manages the breakfast area was working very hard to keep the area clean and the food well stocked. Kudos to the staff of this hotel! We did notice two small issues with this hotel. One issue is that there's no restaurants or groceries nearby. It seems like an industrial area. To mitigate this, the hotel does have Pizza available in the evenings. The second issue was that the rooms were too warm. Since AC is not on during winters, the only option to make the room temperature more acceptable was to open the windows, which made the room noisy because of cars driving fast in the street nearby. The blankets provided were more like comforters and so we couldn't use them at all. The hotel should find a way to fix this issue. In all, we really enjoyed our stay at this hotel and will definitely consider it, if we plan to spend time closer to the city center.
訪訪客The hotel has a great vibe, somewhat industrial with glass and metal elements. Darker shades of colors throughout give a settled but cozy atmosphere. Breakfast staff was very friendly, Bastien welcomed me. The restaurant is big enough - was a little busy. The selection is very good, they even have began cold cuts. The bircher musli was great. Proper cups and mugs 😂 so one can enjoy a good hot beverage.
訪訪客My first impression was not bad, but it got worse and worse. I was able to check in early, which was aprreciated, but nothing was explained to me about any facilities of the hotel. I hence had some bad surprises during my stay that could have been avoided. Our room was so noisy, with mediocre music vibrating through the room until very late and very loud. it was impossible to sleep, which is a shame when you stay in a hotel. I kind of expect to get a good night sleep in a hotel. I slept 2 hours. We first thought there was a nightclub nearby but I then discovered that it is actually the bar of the hotel right underneath our room!! Why?? I discovered just now reading recent tripadvisor reviews that the bar is smoker friendly. That explains why a smell of smoke prevailed in the lobby and corridor upstairs aswell!! I thought the hotel was non smoking. Had I known, I would have never booked, since I have a hatred for smoke. It could at least have been mentioned during the checkin. Finally, during the checkout, the cold receptionist didn't even ask me how was my stay (basics!!), so I didn't have the chance to express my disappointment. A positive point would be the 5€ voucher given if you choose to decline housekeeping.