法蘭克福鄰近Congress Frankfurt的飯店

我住宿的預訂是通過我的旅行社進行的。這通常不是公司批准的酒店,我現在明白了原因。在進行預訂時,代理商要求提前入住,但沒有要求保證提前入住。這意味着客人在抵達時有房間可以辦理入住,如果沒有房間,則必須等到常規入住時間(此時是15:00)。酒店位於貿易和會議中心旁。由於大流行至今還沒有發生任何事件,酒店很安靜,我到達並要求辦理入住手續,被告知只能在正式入住時間辦理。當我提到我的代理人要求提前入住時,第二個接待員出現了,並確認房間是空的。她還告訴我,我需要爲提前入住支付40歐元的費用。對此我提出質疑,並提到如果客人抵達時房間空着,其他酒店將不會收取此費用。接待員解釋說,工作人員必須加快工作速度,以確保房間能夠提前入住,因此費用也很高。由於結果是,房間在4月27日之前,即我到達之前整整六天,才被清潔、通風和消毒。因此,這筆費用只是用來騙取客人。雖然房間很好,但酒店位於中心位置,與公共交通連接良好,但這種有組織的勒索意味着我永遠不會再預訂這個地方。

Frankly (haha), this Marriott has me sold on all Marriotts. They let us check in early and gave us a complimentary upgrade. I thought that maybe it would be a bigger room or a higher floor, but it wasn’t JUST that - we basically ate for free during our stay in the city. The breakfast spread is to die for (a full honeycomb and carafes of apfelwein were highlights for me) and the club was accessible 24/7, so we could just pop in to grab coffee or water bottles (in sustainable cardboard packaging, actually) to go. The evening happy hour is the happiest of hours: basically a full dinner buffet that changes from one day to the next. Seriously, instead of going out on the town, my brother and I just sat in front of the fireplace in the lounge, drinking regional beers, wines, and mimosas (alongside a delectable sticky bread pudding with vanilla bean sauce). Seriously, I could go on about this place. Friendly staff, comfortable accommodations, full range of quality toiletries - much better than what I’m used to in large European cities. I will stay here every time I return to Frankfurt.

來出差，住在展館附近比較方便，疫情三年沒有來法蘭克福，今年可以重新出發不自覺有點小激動😆 衞生：房間不太大，放兩個行李箱就差不多了 服務：服務還不錯，提供的咖啡跟茶也是24小時的，還有外帶杯。 設施：幾乎沒用其他設施，頂多在旁邊的skyline吃點東西，早餐每天都差不多，連吃了一個禮拜是有點膩，哈哈哈 如果硬要説缺點，可能是淋浴間玻璃門衹有一半，沖澡容易滲水出來。

Check In und Check Out sind einfach nur ein Chaos, ein Unvermögen. Jeder der Gäste gab beim Check In seine Rechnungsadresse an (obwohl bei Buchung auch schon). Gleich bezahlen war nicht, aber Kreditkarte sollte man haben. Wie bitte? Und bei Check Out stimmte keine Rechnungsadresse und der Spaß ging bei jedem Gast wieder von vorne los. Ansonsten ist es ein schönes ruhiges Hotel, gute Betten, gutes Frühstück.

這應該是最友好的德國公寓了 一來和前台拿糖包，拿牛奶， 拿洗碗精，拿衛生紙，拿抹布 都不會拒絕房客，當然， 有些還是需要付費的 不過因為早餐需要額外付費 我們就沒有使用餐廳 但是在退房時候 前台旁邊就有一大欄的牛角供房客隨意拿 一大堆房客一下電梯順手就拿取塞到嘴裏 前台都是笑眯眯的去補充 而且這裏進出刷卡很安全 我們臨時又追加住了一天。

Die Hotelbesitzerin Alina Gavriluk sorgt dafür, dass Ihre Buchung mit einem Vorwand, zB Kreditkarte abgelaufen, storniert wird, wenn sie die Zimmerpreise Ihres bereits gebuchten Zimmers erhöhen möchte. Sie erhalten dann eine Nachricht von Booking.com und müssen erneut zu einem viel höheren Zimmerpreis buchen. Reklamationen per Post werden nicht vom Eigentümer geregelt. Bei der Ankunft zeigen Sie alle Beweise für die korrekte Buchung und Kreditkartendaten, aber die Assistenten müssen es für sie reparieren und mit dem enttäuschten Kunden sprechen, der nachweislich nicht recht hat. Hinter verschlossenen Türen bleibt Alina unerreichbar. Übrigens steht das Hotel in altem Glanz und die viel zu hohen Preise stehen in keinem Verhältnis zu den gebotenen Zimmern und Leistungen.

很方便，周邊也很安全，去火車站衹需要步行就可以了，早餐沒訂哦，很遺憾，本來可以品嘗一下，因為看餐廳的環境應該不差的。

I’ve spent an hour reading through the reviews here and despite the potential skyline views this hotel offers being something of my absolute dreams, I would never forgive myself for booking this and having to endure what dozens (and probably hundreds more who never reviewed) of past guests have had to go through. I’m writing this review to demonstrate to you that people really do read the reviews and that the atrocious ‘customer service’ (to mention one of many, many recurring problems I’ve seen mentioned) has consequences. I could’ve booked a room for €85, which is probably nowhere near as much as many others paid for theirs, but even then, I wouldn’t sleep well at night knowing I gave to a chain that treats people in such an inhumane manner — even if my own stay went fine. What a shame, because this hotel itself (namely the view) is absolutely stunning. Don’t worry though, there are others, particular the new NH Collection Frankfurt Spin Tower — if anyone else is reading this based on the skyline view and would like an alternative to consider. I hope that other travellers begin to notice the multitude of bad reviews and that this one day (maybe 5 years down the line) forces you to clean your act up. It’s already getting there, surely — I was ready to book, until I looked at your Google reviews (I was only looking for photos) and noticed the hotel was only 3.9 here. You’ve managed to pull yourself down into 3* here? How embarrassing, but all the same time a fitting reflection of how you currently are. There’s always time to change, so hopefully when you start to feel the price of people choosing competitors instead, you’ll make the right changes. Good luck!

Room is clean and location is good as it’s only few minutes walking distance away from MTR station.

驚人的酒店!離主火車站不太遠,旁邊有一個大商場(食物選擇似乎有點有限)。房間很大,乾淨(重要!)。客房服務不是每天都做。酒店出售的食物(例如杯子面)很貴。很多出差的人住在這裏。後面有一個體育場,由於我住的那個週末的足球比賽,有點吵。主路上有建築,但很好,他們很早就停止了。