My daughter and I were traveling for a gymnastics competition. We were pleased with the location's proximity to the Fort Worth Convention Center and dining options. The room and hotel were pretty clean overall.
However, these are the weird things that ruined our stay:
- The bathroom door knob was missing. I know it sounds weird, but there was no knob--just a big hole in the door where one should be.
- The heat in our room did not work. We were cold and had it set to 80, but it only blew cold air.
- Upon arrival at breakfast (included with our specific booking) no one acknowledged us or greeted us. We waited for a while and then I tracked down a worker putting out food to ask if we seat ourselves or if someone seats us. She did not reply to me (language barrier), but got someone to tell us we could just seat ourselves. It was confusing and unwelcoming. I witnessed other patrons enter after me and share the same confusion and have to ask as well. A simple greeting, welcome, or explanation could go a LONG way.
I am not typically a complainer, so the issues above would've normally been mentioned at checkout for resolution before the next time they put someone in the room. It wasn't worth the hassle of moving to a different room.
- (This was the biggie.) We had a family enter our room because they were given keys and assigned OUR room at check in. We had not checked out, and now our keys would no longer work. The family returned to the desk and were assigned a different room. When I asked about this mix up at the desk, they told me they ”didn't know how that had happened” like I was somehow making it up. They reprogrammed our key cards and assured us that no one else would bother us during the remainder of our stay.
- They charged me for one night of parking instead of two, and charged me for breakfast although it was included with my booking. These charges were resolved and an apology was extended for the inconveniences of the stay.
I would not stay at this hotel again, and will choose differently when traveling there next year. It was a hassle and a disappointment.
I travel nearly every other weekend for sporting events. This was BY FAR the worst hotel experience I have ever had, and I will never stay at this location again. I tried to check in at 3 P.M. (an hour ahead of check in time, I arrived early) and was told to come back at 4 P.M. as my room wasn't ready, no big deal here, totally understand, I arrived early. However, I came back around 5:30 P.M., and was told my room STILL WASN'T READY. I wasn't offered so much as a bottle of water for the inconvenience or an apology, and was forced to change clothing in a public bathroom, because I had an event to attend. Finally, upon returning after my event, my room was ready around 11 P.M. I walked into the bathroom to take a shower, and realized there was some sort of brown sludge/liquid on the floor....the toilet was leaking from the base, and I assume this is why my room wasn't ready on time. When I woke up in the morning, the towel I had put down was soaked, and the corner was brown, as the toilet clearly continued to leak throughout the night. The next morning upon check out, when I received my car from the valet, it was full of flies. I don't mean 2 or 3, I mean no less than 12 flies were in the vehicle. I drive a newer Land Rover, when I dropped my car off the windows were rolled up, there was no food in the vehicle, etc...someone must have rolled the windows down and left the car next to a dumpster or something overnight. There were still flies buzzing around my car multiple days after I checked out. When I got home (after making a two and a half hour drive with a car full of flies) I reached out to Marriot customer service, and received a response that my complaints would be forwarded to the executive team at the hotel, and I would receive a response within 3-5 days. It has been over a week, and I've received no communication at all. I've read other reviews from around the same time that say they had to have an intense argument with management to finally get their room comped. Absolutely terrible experience, terrible customer service, and still no resolution.
No improvement since last visit. Smoke smell still fills the Lobby from the open-flame cooking of Toro-Toro Restaurant. Great restaurant -- poor location choice. Hotel rooms are long-past due for gut renovations, as the rooms we have had on 2 visits confirm, which will cause us to stay elsewhere in the future. How old, stained, worn & chipped must furniture &/or bathroom fixtures become ”before” being replaced? All the staff were polite, courteous & helpful so no personnel complaints & housekeeping was basically OK. Attached parking garage is convenient since everything you want to do Downtown is within easy walking distance.
Het is een mooi hotel, smaakvol ingericht en zeer schoon. Op loopafstand van de winkels en restaurants die Fort Worth stockyards te bieden heeft. Ook het zwembad is goed onderhouden en fijn. Voor kleine gerechtjes (ontbijt/lunch/avond, diverse starbucks koffies (ook in ijs-versie) en andere drankjes kun je in de lobby terecht.
Wees er wel op voorbereid dat het parkeren van de auto (valet parking) 20 dollar kost per nacht. Maar het is wel uitstekend geregeld met vriendelijk personeel.
PPioneer17948243883I have been coming to this hotel multiple times over the last 6 weeks to visit a relative who is hospitalized. The accommodations are clean and comfortable, there's a nice complimentary breakfast every morning, the location is ideally located near some great restaurants, the Montgomery Street Antique Mall, and easy access to Harris Hospital. What _really_ makes this place great is the staff though. From Front Desk to Housekeeping to Maintenance to ”The Breakfast Ladies,” everyone seems to find genuine joy in helping their guests. Those smiles and welcomes and helpful attitudes make me feel like I'm one of the family. You can tell a lot about a place by the way the staff interacts with each other when they think nobody is looking...these are good folks who love each other and love serving their guests. My first experience kept me coming back, and now there is no place I'd rather stay.
PpjshooterkbThe staff very friendly n kind and understanding we lost our home to a fire a neighbor started n they let us stay in parking lot until we can check in I do recommend the motel it's easy to get to n you got some restaurants around but they always greet you with smiles and address you with respect the one young man name Dev so sweet he really knows how to treat the guest ,the matience guy very cool ,this other guy tall guy can't remember his name but I had messed up on the app making the reservation n he took the time to helps us fix the reservation n get us in the room . we are leaving Texas for had nothing but bad luck here ,but if you come visit Fort Worth this is the place to stay. If you want to be entertained n you like to shoot guns go to shoot smart on Lancaster n the 820 freeway another amazing place it's all family oriented but thank you all to the staff n manger n matience n housekeepers thank you all for you amazing hospitality much love from Kimberly n my husband keep up the great work u do
JJalaunii OBoth nights i was there someone “mistook” my room or atleast thats what the front desk said when I called down saying someone keeps trying to open my door. I had ants in the bed DISGUSTING BUT THE BIG NO REFUND SIGN AT FRONT & the fact I booked it through work I didnt even bother complaining. The after hour lock on the back door never actually activated so anyone could walk in the building. Middle of summer & the pool was closed. Immediate area is a little industrial/sketchy but i didnt have any actual issues outside. I gave 2points because parking was ample & great also they pre cooled my room which was great for the 104 texas weather. I will not stay here again but for the price it did its job since i wasnt there except for maybe 8hrs in total.
The hotel room was horrendous, not safe and not fit for people to stay at. I don’t want other people making the same mistake of staying there…I tried complaining at the front desk but they wanted nothing to do with me. The front door to the room was hanging off the wall, connected only at the bottom, blinds and window didn’t work and both stuck closed, the fire alarm was hanging off the wall and didn't work with exposed electric cables, bathroom door was kicked in with a hole in it, the mirror was smashed, it smelt like something was decomposing and the window frames and walls were covered in mould. Next level bad!