We have stayed here more than once to visit family that lives nearby. Our stays here are always pleasant. This most recent stay for some reason I noticed that the front desk people were especially friendly so I wanted to leave a review to give them kudos. Other employees, such as the person in charge of the breakfast, cleaning people we saw in the hallways and elevator, were also very nice. We always get the two bedroom/two bath room and it gives us plenty of space. The beds are comfortable, but only queen size. Breakfast is good. If I was going to nitpick something, it’s that the elevator was kind of slow and only one seemed to be working. But, really, that wasn’t much of a problem. We will most likely stay here again in the future.
I have had to travel to Keller, Tx. for a few days a month every month for the past 13 or 14 months. On each of these trips I have opted to stay at the Courtyard Fort Worth at Alliance Town Center and I have nothing but good things to say about it. The prices are reasonable. All the members of the staff – receptionists, housekeepers, groundskeepers, bartenders and wait staff – are incredibly polite and hospitable. The rooms are well maintained and are always clean as are the internal and external public spaces. The WiFi works very well. It is quiet and conducive to good sleeping. The Bistro serves very good breakfast selections that are reasonably priced and the Hotel has numerous dining options within easy walking distance. The Hotel offers a very nice pool and there is a small but well-equipped gym on premises. The Hotel abuts the Bluestem Park at Alliance Town Center and there is wonderful walking/jogging trail in this park. This establishment has made these frequent trips to Texas rather easy and enjoyable.
The free breakfast was cold, every day. Good selection but cold. No microwave in the room. Air conditioner was noisy. Room was large and comfortable. Housekeeping was great. A restaurant in hotel is advertised but no restaurant exists aside from the free breakfast area. The fitness room was nice. The pool was nice but needed cleaning and the pool area is very basic. Overall an average hotel.
Arriving late, there was no parking in the front of the hotel. People were just walking around the grounds. I was concerned about parking in the back and carrying my things to the front to check in. Fortunately, another couple arrived at the same time so that I could walk in with them. I got my room key, went upstairs, and saw that the door was wide open. I went back down and asked for a separate room. This request was accommodated. I felt uneasy here. I would not stay here again.
PPioneer17948243883I have been coming to this hotel multiple times over the last 6 weeks to visit a relative who is hospitalized. The accommodations are clean and comfortable, there's a nice complimentary breakfast every morning, the location is ideally located near some great restaurants, the Montgomery Street Antique Mall, and easy access to Harris Hospital. What _really_ makes this place great is the staff though. From Front Desk to Housekeeping to Maintenance to ”The Breakfast Ladies,” everyone seems to find genuine joy in helping their guests. Those smiles and welcomes and helpful attitudes make me feel like I'm one of the family. You can tell a lot about a place by the way the staff interacts with each other when they think nobody is looking...these are good folks who love each other and love serving their guests. My first experience kept me coming back, and now there is no place I'd rather stay.
訪訪客用戶My daughter and I were traveling for a gymnastics competition. We were pleased with the location's proximity to the Fort Worth Convention Center and dining options. The room and hotel were pretty clean overall.
However, these are the weird things that ruined our stay:
- The bathroom door knob was missing. I know it sounds weird, but there was no knob--just a big hole in the door where one should be.
- The heat in our room did not work. We were cold and had it set to 80, but it only blew cold air.
- Upon arrival at breakfast (included with our specific booking) no one acknowledged us or greeted us. We waited for a while and then I tracked down a worker putting out food to ask if we seat ourselves or if someone seats us. She did not reply to me (language barrier), but got someone to tell us we could just seat ourselves. It was confusing and unwelcoming. I witnessed other patrons enter after me and share the same confusion and have to ask as well. A simple greeting, welcome, or explanation could go a LONG way.
I am not typically a complainer, so the issues above would've normally been mentioned at checkout for resolution before the next time they put someone in the room. It wasn't worth the hassle of moving to a different room.
- (This was the biggie.) We had a family enter our room because they were given keys and assigned OUR room at check in. We had not checked out, and now our keys would no longer work. The family returned to the desk and were assigned a different room. When I asked about this mix up at the desk, they told me they ”didn't know how that had happened” like I was somehow making it up. They reprogrammed our key cards and assured us that no one else would bother us during the remainder of our stay.
- They charged me for one night of parking instead of two, and charged me for breakfast although it was included with my booking. These charges were resolved and an apology was extended for the inconveniences of the stay.
I would not stay at this hotel again, and will choose differently when traveling there next year. It was a hassle and a disappointment.
PpjshooterkbThe staff very friendly n kind and understanding we lost our home to a fire a neighbor started n they let us stay in parking lot until we can check in I do recommend the motel it's easy to get to n you got some restaurants around but they always greet you with smiles and address you with respect the one young man name Dev so sweet he really knows how to treat the guest ,the matience guy very cool ,this other guy tall guy can't remember his name but I had messed up on the app making the reservation n he took the time to helps us fix the reservation n get us in the room . we are leaving Texas for had nothing but bad luck here ,but if you come visit Fort Worth this is the place to stay. If you want to be entertained n you like to shoot guns go to shoot smart on Lancaster n the 820 freeway another amazing place it's all family oriented but thank you all to the staff n manger n matience n housekeepers thank you all for you amazing hospitality much love from Kimberly n my husband keep up the great work u do
The hotel room was horrendous, not safe and not fit for people to stay at. I don’t want other people making the same mistake of staying there…I tried complaining at the front desk but they wanted nothing to do with me. The front door to the room was hanging off the wall, connected only at the bottom, blinds and window didn’t work and both stuck closed, the fire alarm was hanging off the wall and didn't work with exposed electric cables, bathroom door was kicked in with a hole in it, the mirror was smashed, it smelt like something was decomposing and the window frames and walls were covered in mould. Next level bad!