舒適套房飯店(Comfort Inn & Suites Fort Walton Beach)

The pool was out of service and staff not friendly.We cancelled and went elsewhere.I would expect a refund as we did not stay there .

Yes, I have booked this hotel pacifically for the holiday because of the spa in the pool for my kids to have something to do on Chris**as due to that I did not book a second night and we were very upset traveling two states away, and could not enjoy ourselves Because the spa was under construction and the pool was not working so when you book your hotel pacifically to enjoy some family time we just stayed in the room. breakfast is next morning is from 6 to 9 AM. The bosses had the lady from the kitchen evacuate us from the table while we were eating before 9 o’clock and also she starts breaking down before 9 o’clock. would have been really nice for them to let us know upfront on the website that things were not working properly because we could have booked a different hotel but instead they got their money and me and my kids did not have a good time.

A lovely hotel for the price. Clean, Great front desk people. Only 1 Downfall the indoor Pool was closed.

The room I had was rusted and dusty. I appreciate the convenience but wished I had a more up to date room

Upon checking in we realized the bolt lock wasn't working and the top lock was missing a bolt. Heading out the door the other screw popped out. Maintenence came to fix it but he couldn't I explained to the lady at the front desk what happened and she had a slight attitude because we had to be moved to another room. That rooms bathroom had hair on the toilet and bathroom floor. I will never stay here again!!!!!

Couldn’t get a single amenity to work. The fitness room was filthy and all equipment was broken, no air conditioning and front desk couldn’t do anything to help. Wi-Fi didn’t reach my room and I was given a number to call and try to fix it myself?? Attempted to fix it for 45 minutes to no avail. Appliances in room were rusty and filthy. Overall awful experience, I feel scammed. Would have gotten better value sleeping outside.

Was charged extra for no reason. Room was disgusting and the beds are made of stone.

This location has obviously had water damage recently. My first room smelled...funky, and had a mass of hair on the pillow, which I am capable of disposing of but the musty, wet-hamster-cage aroma was too much, my second room had a lesser damp-musty smell, and I was too tired to go back and explain something that shoukd be obvious to anyone working there. After taking some time to look closely, mildew was actively growing on everything and patches of mold have been poorly painted over in several places. As in the bed frame and curtains were obviously mildewed. I would not suggest this place for babies or anyone with breathing impairments, the advertized bedding, was indeed excellent, but sadly the mold and mildew along with the aura of dank funk they exude ruin any hope of a relaxing rest. On top of that I have a residual unexplained $10 charge to my credit card.

The staff was not friendly or helpful at all . I had to change room because the air conditioner wasn't working. The front desk person questioned me as to why I didn't tell her earlier. The breakfast staff was any better. Any questions you asked , they made you feel as if you were bothering them .