I took my daughter on a mother daughter trip. We stayed only 1 night. The hotel staff went above and beyond. They were so incredibly helpful! They allowed us to check in early the day we arrived and even allowed a late checkout the following day! They were so helpful getting the free bike rental, even brought a toothbrush to my room when I realized I had forgotten mine. Amazing staff.
This hotel was cute, very close to the beach and not to far to get to shops. We didn't have a carso we walked or rode bikes everywhere. It's an older hotel, the floors have not been updat, but the beds and bathroom were clean and comfortable. Will definitely stay here again.
KkirasG1564DXWhile the 2 rooms we rented are clean, the hallways on the 3rd &4th (I didn't check more of them) floors smell like a combination of raw sewage and mildew. One of our rooms has so much rose scented air freshener, to hide the fecal/mildew smell that we couldn't stay in the room! A call to the front desk didn't help. So I called the parent company, IHG, and had them open a case. They called the front desk who now came up with the idea of sending an ozone machine to the more offensive room... So now we're all in the less offensive (but still mildew smelling) room until 10:40pm, because nobody can be in the other room while the ozone machine is running! We don't know if the machine will help. The hotel is sold out. Every time someone gets out of the elevator (onto the 3rd or 4th floor), they comment/complain about the stench. Management is trying to pretend they don't notice any issues. They did offer us 1000 points as an apology (the rooms cost 23000 points,each!!!) - that's like offering a $5.00 apology. That's no apology, that won't even cover the Tylenol we need to combat the headache the horrible smells are giving all 4 of us!!! Don't make the mistake of staying here!
EE LThe employee was on her cell phone on a personal call when I arrived at about 2:53pm. She said I had to wait until 3pm to check in. I sat there hearing her inappropriate personal conversation. I waited till 3pm. At 3 pm, I tried to check in and the employee at the front desk said “she’s not here,” while she’s still on the phone with her friend. She grabbed her purse and left. She didn’t even explain that the next employee was late. There was no one at the front desk at all. More people started to arrive to check in and there was still no one in sight. We waited about 15 minutes. One of the other guests, as there were 3 people behind me in line, called corporate. Corporate was notified that no employees were present at the front desk. We all complained once the employees arrived, but they just laughed it off and no one apologized. At about 1:30am, my first night there, drunk people started to yell violently in the hotel parking lot and woke me up. They might have been using ***** by the way they were acting. There's no security here. I couldn't sleep. Later that afternoon, another guest opened my door with their key card, which is a major compromise to guest safety. Why are they assigning the same key cards for different rooms? There were cockraches in the room. I attached a photo here. I called Corporate and management stated they would be issuing a refund. Then they emailed me and claimed they never said that and flat out lied. They charged me $138.10 a night to stay at a disgusting, unsafe, motel-like hotel with cockroaches. Most of the guests were African-American. It's sad to say that corporate and management feel they can be so negligent, rude, and unprofessional because this demographic is not usually the type to complain. The Florida Department of Health needs to conduct an investigation for code violations at this hotel. WORST hotel stay ever. STAY anywhere else!