We had a late checkin, and the front desk arranges to pick up a key from a lock box, which was fine. Needless to say, the key did not work and no one responded to the phone number nor the email address that was supposed to be available if there was a problem. So we had to leave that night to find another hotel. Luckily found one! We have not been reimbursed but expect to immediately.
翻譯