Kimberly P
2025 年 4 月 7 日
My friend and I booked the hotel to attend the Tortuga Festival this past weekend. Somewhere in the range of 700 a night!! We had two cars as I was coming from St. Augustine, and she was coming from Indiana. We were told to text them our license plate numbers to get our parking spots. Once we got there, we were told only one space was available and I would need to park in public parking. I drive to the parking and have to set up an app and put in my stay for 48 hours. Now I am told this is 250.00 dollars!! I told the rude lobby person, and he didn't seem to care about customer service at all. If I had known this, I would have taken the Brightline and saved myself 200. The lobby is a complete wreck in itself. Then we head up to our second story room. There is a kitchenette, but you don't get any kitchen supplies. Not a cup to drink out of or a knife to split your sandwich. The bathroom was moldy. The bedframe was moldy. The mattress had springs coming out. If you need ice for a drink that you had to find your cup there are no ice machines. I mentioned this to our lobby clerk, and again not his problem. Finally, we see they do have vending machines, one for water and the other sodas, etc. Guess what? They were both broken. Do not waste your time on this disaster of a so-called Boutique Hotel!!
翻譯