德科精品飯店

SCAM!!! I arrived at this *motel* and left almost immediately because the room wasn’t suitable. Since then I had been in contact with the staff about a refund. On the date that I was supposed to be checking out they called and let me know I would get a refund minus the 2 nights that the room couldn’t be rebooked. I accepted this. They also asked me on that call ‘please if you could not leave a negative review as it affects our bookings’ For 3 weeks now I’ve been calling and messaging trying to see what the status of the refund but am told every day ‘we’ll be in contact’. And they don’t answer the phone. This is not a luxury boutique hotel as advertised. It’s an average motel at best. And the customer service is the WORST.

Hotel was cute but no air conditioning. Informed management and were promised it would be fixed or we would be moved to a new room. The air conditioning was never fixed, and the manger kept putting us off and making promises she never kept. My sister had to sleep outside by the pool because it was 85 degrees in the room. The floor appeared to never have been mopped because our feet would be black after walking around in the room. Talked with the manager night before we were checking out and she said to stop by the office, and she would make adjustments to our bill. It was her day off.