道奇堡美吟溫德姆飯店(AmericInn by Wyndham Fort Dodge)

No

Don’t try to stay there if you live anywhere nearby tried to have a little staycation getaway with my wife and was almost denied getting the room I already paid for because we lived to close. P.s booked the suite with a jacuzzi tub and fireplace for our little romantic night away. The room was very nice. They should probably rethink the policy on allowing locals or make sure that locals are aware they are not allowed

Staff was not available at check in and took 15 for us to wait for the next shift staff to help us. Key cards didn’t work and when we reported it to the staff they said that happens. Took us three times to get a working keycard just to enter our room. Breakfast items ran out. Bathroom had cracked tiles and toilet was not functioning properly. Spent a lot of money and seriously didn’t get anything in return

This is the 2nd time I've stayed at this property. The 1st experience was nothing like this one. Upon arrival, the woman working the front desk was less than friendly. When entering our room, there was paper cups on the floor as though it had not been cleaned from a previous guest. That night we decided to swim & there were other guests in the pool yelling about fighting. There were no towels in the pool area, the front desk was kind enough to give me 2 towels for the pool but apparently had previously refused the other guests towels as that was the reason they were yelling about fighting. Breakfast was decent. Check out was ok, however 2 days later I got a charge for the hotel stay. When I called the hotel & spoke with the manager, the manager screamed at me & said she never swiped my card or charged me. She kept yelling about an Amex card, I explained to her that I have l dont have an amex card & that I paid through *******, which raised her anger because she was upset that I booked through a 3rd party. I again tried to inquire why my "incidental" card was charged for the stay, she got very aggressive & said my card is nowhere in her system. She continued to talk over me & refused to let me get a word out. I tried to suggest maybe my card got tied to another room somehow & she said "you dont get it, we dont have your card on file, what dont you understand". WORST CUSTOMER SERVICE EVER. From start to finish- horrible customer service.

I had a broken sink but I fixed it and toilet was acting up. Room was clean and my son loved the pool! We sat in hot tub one night the next day my son woke up with rashes on his legs and was itchy and that night hot tub was shut down due to high PH level. Wish we would’ve known that the day before. Person that checked us in wasn’t very friendly but the guy that worked the next night was very polite!

The pool and hot tub were not working. Our toilet didn’t flush. Our door didn’t latch .

There was no early check in even though rooms weren’t full. The “fitness center” had two pieces of equipment a treadmill and an elliptical and only the elliptical worked. No one answers the phone.

I booked this room so my son and I would have a place to stay before he moved into his apartment at Iowa Central. On the 6 hr drive there, we got a notification that move in was postponed until the next day due to weather. I was only able to take one day off due to my work schedule, so I called the motel to see if there was anyway that my son would be allowed to stay there alone, he is 18 the front desk girl was completely unwilling to accommodate, even when I explained the situation I asked if there was any exception that could be made, he has a very responsible kid And it was a Sunday night but she refused to help saying he absolutely needed to be 21. Luckily, I was able to find another area accommodation that was more than happy to assist, given the extenuating circumstances. The poor customer service cost me over $100 and them any future bookings.

Everything went really smooth and Alicia was extremely helpful and very friendly. Nice to have a friendly and warm person when getting off the road due to a blizzard