I had reserved 2 nights in the Executive Suite. Upon hotel arrival, the reception was cold and the worker appeared bothered. I found this interesting. Next, we were shown to the suite. Within thirty minutes, we observed ants on the bed and on the floor. I at first found this unfortunate. More ants were found. I began to look over the room; an open beer bottle was found outside the window. Clearly the room wasn't cleaned well. The bed sheets were stained and dust was seen in various parts of the room. My son began stomping ants, counting 18 or 19. We went to the front desk. The same intake worker said all they could do is clean the room again. Staff was asked if
they had ant traps or another repellent. They arrogantly said no, appearing as if they never heard of an ant trap at which point I showed staff a google image of a trap to elaborate their close-mindedness. Two staff members came to our suite. Staff stated they only saw 1 ant, trying to downplay it all. At this time, the room was warm, the thermostat was on 26-27 Celsius. We decided to change rooms; the new suite was in the attic and the room temperature was the same. Temperature would not cool down and we were given an electrical fan. I cant elaborate further because of limited typing space. I was not asked about my stay by staff as I checked out. No surprise there. I was in Italy 2 weeks and stayed in hotels in Venice, Bologna, Florence and Rome. This was by far the worst experience of them all. Dirty hotel.
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