佛羅倫薩多莫斯飯店(Domus Florentiae Hotel)

DO NOT STAY HERE! They are swindlers. They charged me through ***********, canceled my reservation and charged me again at check out. When *********** investigated, they said I was never there. I booked a room in my name at Domus Florentiae many weeks in advance on ***********. On the day of our reservation, trains were on strike so I was not sure we would be able to travel from Rome to Florence. I called and spoke to the manager, Enzo, gave him my name and confirmation #, and asked if cancelation was a possibility. He said no, it was too late. I said okay, we would try. We made it to Florence late evening. As I approached the desk Enzo greeted me by name, confirmed it was me, and said "you made it." He was curt and grumpy. He showed us our room. We settled in and, as it was early, I went to sit in the lobby to comfortably relax before going to bed. Enzo was stretched out on the sofa, watching TV. I went back to my room. A little later, I had a question and request; Enzo grudgingly accommodated. We checked out the next day and paid in full for the night not realizing *********** had already charged my credit card for the room. The next day I realized I was double charged. I communicated with ***********. They investigated, and were told by the hotel that I was never there. After emailing me and rechecking with the hotel, *********** was told I had canceled and rebooked on their web site. I DID NOT! I believe Enzo canceled me and rebooked me himself. I called the hotel to speak to the manager. It was Enzo. I started to ask about the situation so that I could get a refund for one of the payments. He raised his voice; he talked over me and when he finally paused, I asked if I could talk. He hung up on me. I called back 4 times. He hung up on me every time. Do Not Stay Here!

Location eccellente per lo staff gentilissimo per la posizione e super colazione. Avevano effettuato una prenotazione in un'altra struttura dove il parcheggio era gratuito, appena pagato ci hanno dirottato in quest altra struttura più centrale ma a circa 25 minuti a piedi con le valige ( non a 10 minuti come detto dall'host), inoltre appena arrivato ci hanno subito comunicato che la camera era solo per una notte e che l'altro pernotto ci avrebbero spostato in un altra camera. La prima camera, dopo tanta delusione, purtroppo non era affatto pulita e non entro nel dettaglio, l'altra invece abbastanza pulita. Purtroppo non è stata una bella esperienza.

Soggiorno eccellente, e la seconda volta che ci vado, colazione molto buona e personale gentilissimo, molto vicino alla stazione , le stanze affacciano su Santa Maria Novella .esperienza più che positiva, ci torneremo sicuramente , stanze ampia e pulite.

Hotel Domus Florentine is a 16th-century palace across the street from Piazza Santa Maria Novella It’s about a block from the train station. Its on the way to the plaza and easy to walk past if you aren't paying attention. We stayed here for over a week in October. .The hotel is right in the hustle and bustle of the Plaza. It’s a short walk to the major attractions of Florence. Pro Tip: The rooms were probably remodeled, more than once over the centuries. However, if you find the right spot to look, you will discover a magnificent 16th-century ceiling hiding under the façade. Breakfast can be found near the terrace. You can get a view overlooking the street to the plaza and into the courtyard of the church as well. The staff is nice

Nice hotel on the second floor with an elevator. Three minute walk from the train station. Short walking distance to everything you want to see or visit. There are lots of dining options in the area. The room was clean and updated. Breakfast was very good, and an outdoor patio to have breakfast on was nice. The staff are helpful and friendly. Management is doing a great job here.

Overall the stay is nice and pleasant as the staffs are very helpful and friendly. The down side is it is near to the streets so it can be noisy at night. The toilet flush sometimes does not work well due to water pressure.