月之艦隊莊園飯店

The hotel has a major flaw that ruins the experience. The restaurant / service. Cannot fault the staff for their friendliness. It seems to be the kitchen. Perhaps if the food was not so complicated it wouldn’t take so long! Place an order for drinks and food, it’s possible that your drinks will arrive after your starters. And when they do, the beer is warm. Send it back. Get another warm bottle. Out of stock on some of the wines. Very expensive drinks in general. Now for the food. I ended up ordering from the kids menu as the adults was so pretentious to the point it was not nice. Had a bbq carrot on pearl barley, the “crispy” onions were like rubber. The barley tasted like you were eating a soap bar. And the carrot was raw and charred. Every adult main I had was served with cav Nero which had been washed and cooked with sea water, then coated in enough salt to dry store a pig carcass over winter. Wife had a cod, it was cold in the middle. Sent it back, came back 5 mins later with the comment “chef says it’s ok” with the same fish just now colder and probably touched by many, 1 at least was the server who prodded it as he walked away. Often you had to wait at least an hour for your food, and when I say your drinks could arrive after. It’s that bad. Table next to us had eaten their starters before the 2 cocktails they had ordered at the start came out. When you consider a starter is ~£10 and a main ~£20 Dinner time with the kids could take over 2 and a half hours so bring your own entertainment. They do have games and a cinema. Which are needed to keep the kids entertained. To review the rest of the hotel. Rooms very nice. Staff very friendly and kind and caring - although I would say the chefs need a fire lit underneath them, and the wait staff trained on time management. Games hall excellent Other facilities top notch. If it weren’t for the dire slow service and overly pretentious undercooked over seasoned food it would have been an amazing stay. Kids enjoyed it over Christmas, but asked if they could eat somewhere else as it took so long. I’m just appalled about being given back undercooked cold fish. Suffice to say, it didn’t get eaten and went back on the plate - when there were 2 items on the plate - the fish and some charred salted veg, it’s pretty bad. Good thing I have some crisps, cheese and crackers upstairs in the room!!! Unfortunately no one seems to deliver to the hotel either so take away is off. But Mc Donald’s is about a 10 mins drive away. This has been our 5th stay here. And it’s been getting progressively worst. This was our most expensive stay yet at ~£1000 a night. Think it will be our last as well. It’s been a bit of a let down. We’re not the only guests feeling this way. It’s a common discussion point amongst the guests during idle chit chat at tables between us, well we are often sat at the same tables and often spend at minimum of 4hours a day sat next to each other! Just watching a family play mon

We booked a 'luxury spa break' having checked that the hotel was wheelchair accessible. It wasn't. The lift wasn't big enough to take a regular sized wheelchair and the doorways were all very narrow. No disabled parking bays so had to park a ways away from the hotel entrance: no easy to push a wheelchair up the slope. The receptionist was pretty aggressive when I asked about more accessible parking, and berated me for 'not booking directly', when I had used the phone number on the hotel's own website. The spa pool was a shed down a path near the hotel: awful facilities, really horrible. The food was dire: corn on the cob served still frozen in the middle..... twice, even after being sent back with a request for a replacement. If they can't even defrost a corn on the cob.... Breakfast was okay. It was a pretty awful experience, even though the location is lovely. I would avoid the place completely

Kids at risk from staff here. Caught a manager called George in the toilets with one of my kids saying he could not pull his zip down. No back ground checks and an awful manager called 'Michelle' who seemed unprofessional and just seemed to sit there doing nothing. Rooms are over priced for what they are. Do not book a room here. You cant swim in the sea surrounding this over priced place. Food was awful and rediculisly over priced. You get a chewy steak low quality and about 13 chips for nearly 30 quid! Sauce is extra! All i heard from the kitchen was shouting and my whole stay way awful. Don't listen to the over reviews these people do not know what they are doing and your kids are at risk!