Very friendly and professional reception staff. Good central location. Rooms ok. Spacious and clean. Comfortable bed. No aircon or fridge though cool enough in the high altitude. Excellent, excellent breakfast with good choices. Hot foods are still hot even at 9am. They actually use the burners under the chaffing dishes. Rare in Malaysia, even in 5* hotels. Cant speak highly enough about this rare attention to detail. Westerners like hot cooked food served hot. Well done Shahzen. Keep it up. We would be back for this alone.