雷根斯堡親子旅遊

Well I’m gonna write this review before the morning to see how breakfast is because as of now the overall experience with had with the front desk receptionist wasn’t the most pleasant. Check in went pretty smooth, when I booked it said we would get 2 free drinks due to being a silver member, well she gave us 3 since it was 3 of us, one being a child. We requested 2 key cards for both adults and once we got to the room neither keys worked. We checked the bathroom once we got in the room and only had 2 towels, floor towel and medium towel. We pulled out the sofa bed since it was 3 of us and wanted to have comfort. Well one of us went down and requested extra towels since we were short and some bedding for the sofa couch. The receptionist Marianne Holzer stated that because it was only 3 of us we did not need extra towels and that the room we booked was only for 2 which on the site showed it was for 3 people with a pull out sofa. Marianne Holzer started off okay but it ended up that she was not so friendly at all. She knew when we checked in it was 3 people and when explained that we didn’t have towels it was an issue. Last hotel we stayed at was very accommodating with towels since we did have an 8 year old with us who uses his own towel. Just confused what the issue was.

我和我的男朋友、他的母親和我在雷根斯堡停留期間在這家酒店住了一晚。我們受到友好的工作人員的歡迎,行李放在了前門,直到辦理入住手續時才卸下。入住很容易,我們入住後得到了免費的啤酒。我們的房間小得只適合三個人,但非常舒適和乾淨。第二天早上的早餐很棒,也是下次乘火車前開始一天的好方法。我喜歡酒店的小面積,我們可以很快步行到市中心。如果我們回到雷根斯堡,我們一定會回來!

We travel with the whole family very often. I have a silver status in Accor Hotels, Ibis Card and my wife is a member of the Accor hotel chain. I have been working in the tourism industry for several years. Before going to this hotel, we stayed for a few days at the Ibis Styles hotels in Milan, Italy, at the Ibis in Lugano, Switzerland and also a month earlier at the Ibis in Nuremberg, Germany. Unfortunately, we are faced with a terrible situation in this hotel, the solution of which is only! the dismissal of this employee, who allowed himself, one can say, fraud actions! Situation; I reserved a hotel through the Accor Hotels application and left my card details. We arrived at the hotel with the whole family and paid! for the room immediately at the reception. After the payment, I asked for an invoice for this payment as it was a business trip. To this, this employee asked me for my debit card, took it in his hands and began to rewrite my personal data somewhere! I was in shock! I asked what are you doing? To which he replied to me that ”I should write down your card details to make you an invoice”. Why, I asked? Do you already have the data of my another one debit card in the Accor Hotels application and why can't you take the card data from there? Why do you need my second debit card details for an invoice at all? This is the first time I have encountered such a situation that someone takes client debit card into their own hands and rewrites personal data from it! I demanded him to return my debit card and this employee refused to do it! He refused to return my personal card! You understand! He refused to return my personal card and threatened that he would cancel my room reservation and payment for the room if I did not give him my personal payment card details! He started saying that you don't understand how the system works in Germany and you, that is, we are wrong! When we were at the Ibis Styles Milan and Ibis Lugano Swiss for three days ago and no one took my payment card in their hands and did not try to rewrite personal data from it! I have invoices for each month from the Accor Hotels chain and I know what the process of receiving them looks like! We were shocked! Have you ever faced such a situation! Horror and shock! After that, we started shouting and already addressing other hotel employees, this hotel employee threw us a payment card and quickly left! He just runaway! Another employee gave us a card to enter our paid room and told us verbatim - Go to your room! Get away from here! That is, he just sent us away from the reception desk to our room! We were shocked! Never before in our experience have we encountered such a thing! I work in tourism and could not imagine this situation! We wanted to call the police, but this employee just disappeared! I appeal to Accor Hotels to resolve this situation and dismiss this employee! As a silver member of the Accor hotel chain and the owner of the Ibis card, I demand that this employee be pu

克內廷格·阿爾特·施夫(Kneitinger Alter Schlachthof)離 Regensburg Altstadt十分鐘的步行,考慮到房間的價格,完美,我們的房間(110)是巨大的,乾淨,安靜,有一間漂亮的室。雙牀是堅固的,我們睡得很美好。我們認爲早餐過於昂貴(€10/人),但有個店-2分鐘內的咖啡店,所以別擔心酒店前面的停車是免費的(儘管很難找到 ) 。

我的經歷很糟糕。我不希望有迷人或花哨的東西,因爲它不是五星級酒店,但我希望它至少會很乾淨。進房間的時候,滿是蒼蠅,檢查牀單時,發現有一塊清潔抹布。爲了保持東西短,我被搬到另一個房間,這將是“乾淨”,沒有任何問題。一切都很好,直到我進入浴室並檢查馬桶座圈,裏面充滿了尿液和糞便污漬。我立即再次下樓,他們感到驚訝,但他們說他們沒有另一個房間,他們會打掃廁所,但他們仍然沒有感覺到這家酒店的任何東西都很乾淨!不惜一切代價避免!