Great Forsters is a spectacular property. Fabulous gardens and grounds. The room was 5 star, and the Michelin starred restaurant and spa (and spa staff) was exquisite. All that said, the hotel, staff-wize, was chaotic at best and inept at worst. Any time during our stay that we had a question the staff either had no answer or the wrong answer. Mysteriously disappearing dinner reservations. The simple question "can we get lunch?" led us to be directed to two eating spots, the front desk, and an actual argument between staffers about which space was responsible for serving us a sandwich.
With two exceptions: the bell captain from Portugal and a gentleman at the front desk (who were professional and very accommodating), it was as if the property, that morning, had hired a bunch of people at a job fair, and bussed them all in to work that same day. The disconnect between the fine building, room and grounds, and the level of staff is jarring.
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