艾爾克格羅夫村設有健身房的飯店

Last week my wife,brother and myself spent 3 nights at this hotel. We were amazed at the outstanding customer service we received from the entire hotel staff. They were friendly, courteous and very professional. We were upgraded to the club level which provided some very nice additional amenities. Our rooms were recently renovated (very tastefully) and the room was immaculate. The entire property including the common areas and property grounds were well cared for. The front desk manager (****nia) was a breath of fresh air as she consistently provided us with the highest level of service. We will definitely be staying at this property for any future upcoming visits to the area.

我們全家去芝加哥度假期間(2022年7月31日星期日至2022年8月4日),我們住在這家貝斯特韋斯特酒店。我們只在去度假的地方住在那裏。我丈夫經常出差,也只住在Best Westerns,是鑽石精選獎勵會員。我們是忠誠的Best Western客戶,這讓這次經歷如此令人失望。當我丈夫檢查我們時,他問值班的職員我們的房間是否有2張大牀,並被告知是的。我們起牀到我們的房間,有2張雙人牀。在去吃飯的路上,我們再次詢問店員,他聲稱無意中聽到我丈夫說他認爲我丈夫說了兩個晚上,而這個最好的西部只有國王或雙牀。我們說好了,問能不能買一張小牀,得知他們沒有小牀。這時很沮喪我丈夫拿了名片給經理,我們去吃飯了。吃飯時,我意識到店員說他確認我們住了2晚,因爲我們住了4晚,所以沒有任何意義。我們從晚餐回到酒店,我向店員要了兩套毛巾,因爲房間裏沒有足夠的毛巾供全家洗澡,給我的孩子多加了2條毯子和一個額外的枕頭。我聽到有人告訴我毛巾沒問題,他可以給我拿枕頭,但是每個房間只有一條額外的毯子。我低聲說,你一定是在開玩笑,我相信店員會告訴我這一點我很生氣。他遞給我毛巾,讓我跟着他到洗衣房去拿枕頭和毯子,最後他給了我第二張毯子,我很感激它讓我們爲他想要睡的奧斯曼牀上的兒子鋪一張牀。接下來的三個晚上是平靜的。當我們離開的時候,我們決定用行李車把所有的東西都裝上,這樣我們就不必在房間和車之間多次往返了。我丈夫推着行李車,在下路邊殘障部分時意外撞到了旅館班車,司機撞上了彈道,威脅要踢我丈夫的屁股,走進我丈夫的個人空間。我丈夫提高了嗓門說:“聽着,去年我在這家公司花了更多的錢,然後你賺了。退後。”我丈夫完全承認這不是他最好的時刻。我們把車裝上車後,丈夫把車送回車上,他拍了一張幾乎不爲人注意的凹痕的照片,然後就去和經理談這件事,經理感謝丈夫的誠實,並告訴他穿梭機司機會爲自己的行爲寫好。他對經理如何處理這種情況感到非常高興。我們再也不會住在這個位置,強烈建議其他人也不要住在這裏。

What a horrible experience. After missing my flight home, American Airlines put me up in this hotel. They chose it specifically because it has a shuttle so I could get to and from the airport. However, after waiting 20 minutes for the shuttle, I called the hotel to see how often the shuttle was running. I was told that because there were several ”distressed passengers,” they would be running the shuttle numerous times w/ in the hour and would be there in the next 10 minutes. After another 30 minutes, other passengers and I tried calling the hotel to see where the shuttle was. They didn't answer the phone for over an hour. After finally getting through and asking the question again, I was told to wait 10 more minutes. After over 2 hours of waiting, several of us were going to take an Uber to the hotel and miraculously the shuttle showed up. It was a white van w/ a homemade printed sign in the window for this hotel. If you weren't on high alert, you'd miss it (which we didn't- it never came around). Check in to the hotel was easy, rooms were dated, and the pair of used boxer briefs outside of my door were a draw card to several rowdy patrons who walked past. The running toilet that didn't flush in my room kept me awake and when I showered in the morning the tub filled and wouldn't drain. I called the front office to report the issues and when they didn't answer I told the front desk when I went to check out 5 minutes later (staff was unoccupied and on his cell phone at that point). The morning shuttle was almost as unreliable as the evening's. We were told that there would be several shuttles starting at 5am but to get to the lobby at least 15 min early. We were assured that they would continue shuttling passengers to the airport to get them there as close to 5 as possible. When I went downstairs at 6, I was told by those who were down at 4:30am that they didn't make it on the first shuttle and were still waiting- no second shuttle was in service as promised. We were all so exhausted that it was *almost* comical at this point. Zero stars- would never recommend.

2022-12-31裝修，相信艾爾克格羅夫村/艾塔斯卡卡爾森鄉村旅館及套房飯店周到的服務和一流的設施，會讓您在艾爾克格羅夫村開展一段難忘的旅行。從飯店出發，至麥迪納Metra站僅有2km遠。附近很多景點，包括Real Time Sports、Inner Peace Healing Massage和Kelley Frank,DPM都離飯店不遠。飯店坐落於Tranquility Skin Spa邊，附近還有很多景點包括Midwest Speech Therapy和Itasca Water Park。客房內的所有設施都是經過精心的考慮和安排，熨衣設備在滿足您入住需求的同時又能增添家的溫馨感。服務人員會提前為您準備好咖啡壺/茶壺，以滿足您的飲水需求。倘若您在忙碌的一天後想在自己的客房內放鬆，提供吹風機的客房浴室是不錯的選擇。在大廳吧點上一杯消除一天的疲勞，對於旅客來說是一個不錯的休閒選擇。如果您喜歡安靜的用餐，飯店可以提供房間送餐服務。若是覺得飯店的餐飲無法滿足您挑剔的味蕾，不妨去附近的Char Kabobs、Subway或Venuti's（義大利菜）品嚐下一流的推薦美食。對於顧客來說，可以在健身室享受鍛鍊的樂趣。飯店的會議廳和商務中心提供優質服務，是眾多商旅客選擇入住這裡的原因。24小時開放的櫃檯服務可為您隨時提供訊息，以幫助您探索這個魅力之都。

I specifically verified there was transportation to/from the airport and space to leave our vehicle while we were gone. Everything I was told included was NOT. We arrived, never checked in and found somewhere else to stay. NOT pleasant.