We arrived at the bed and breakfast to be told they did not have our booking. This was strange since we had booking confirmation and also had received an email that morning from the bed and breakfast about our stay.
After the confusion, we were taken up to our room. We were taken up a flight of stairs which had minimal lighting so could be a potential hazard in the dark. When we reached our room, at first glance it was fine.
Firstly, we noticed that our room did not have an urban view like we booked. Instead it looked onto another property where there were lots of people sat on the balcony. Unfortunately, our curtains did not close fully so we had to be careful when getting changed as those people could see us.
Secondly, we were given two QR codes for the WiFi. The WiFi did not work. The connection was very poor and we ended up just using our own 4G as a result.
Thirdly, we both wanted to take a shower and we tried to but there was basically no shower pressure. The water was dripping out with no pressure. The bathroom also had this awful odour - almost like a stale smell or urine smell.
Fourthly, the time came when one of us eventually needed the toilet. When the toilet seat was lifted, the water was very high and brown with brown bits floating around. We tried to flush it to get it away and the flush did not work properly. In addition, more of this brown solid stuff and water kept seeping back. This is also when we noticed the bathroom had small like bugs or ants crawling around.
At this point, we decided to inform reception as we had no working shower or toilet. A man came in and looked at the toilet and agreed the water wasn’t great. We were then changed to another room, which they did act fast with.
Now we are in our new room and there was awful odour throughout. Again, like a stale smell. The aircon was also poor and took hours to actually kick in.
At this point we wanted to brush our teeth but to our disgust the running water was yellow. In addition, the toilet water was also yellow. The water at this property is filthy.
There was also grime all over the corners of the shower and around the plug hole of the sink. It just was not very clean.
翻譯