We had a really lovely stay at the apartment, prime location, very enjoyable and festive time to stay in the heart of Edinburgh. However we felt disappointed on arrival, we travelled from Gatwick and arrived at 9am on a cold rainy morning. Myself and my husband asked if the office staff could possibly request an earlier check in, we appreciate our original check in time was 3pm but previous guests would have checked out at 11am. My husband had just had his cancer treatment 2 days prior and we were looking forward to a relaxing break in a luxury apartment which we had paid well over £200 per night for, we felt the staff did not go out of their way at all to accommodate for us. This was not the start we hoped for.
翻譯