住宿方回覆: Thank you for your lovely review! I will be sure to pass on your comments to our team 😊We are sorry that our complimentary breakfast did not meet your expectations and we shall use your feedback to better our quality.Hampton by Hiltons are a limited-service hotel brand, and our breakfast is completely free to all guests and therefore we don't have the same options that you may find in a full-service hotel. We do offer quite a selection though... Sausage, bacon, scrambled eggs, beans, tomato, hash browns, 4 types of cereal, porridge, 2 types of freshly cut fruit, fresh whole fruit, dried fruits, boiled eggs, cucumber and carrot sticks, yogurt, ham, cheese, freshly baked croissants, muffins, freshly baked baguette, selection of breads, "make your own waffle" with our waffle machine, tea, coffee, and fruit juice.Unfortunately, Ctrip displayed that we offer complimentary water incorrectly. As a brand standard we do not offer complimentary water. We have fixed the misinformation to ensure we display correctly moving forward.We do hope to welcome you back soon.
住宿方回覆: Thank you for your review. Hampton By Hilton is a premium economy brand and therefore does not offer complimentary services such as bottled water or slippers that other full service properties might, as a brand standard. We do have many of these items available for purchase. We do look forward to welcoming you back again soon.
住宿方回覆: Thank you for your lovely review! I will be sure to pass on your comments to our team 😊We are sorry that our complimentary breakfast did not meet your expectations and we shall use your feedback to better our quality.Hampton by Hiltons are a limited-service hotel brand, and our breakfast is completely free to all guests and therefore we don't have the same options that you may find in a full-service hotel. We do offer quite a selection though... Sausage, bacon, scrambled eggs, beans, tomato, hash browns, 4 types of cereal, porridge, 2 types of freshly cut fruit, fresh whole fruit, dried fruits, boiled eggs, cucumber and carrot sticks, yogurt, ham, cheese, freshly baked croissants, muffins, freshly baked baguette, selection of breads, "make your own waffle" with our waffle machine, tea, coffee, and fruit juice.We do hope to welcome you back soon.
住宿方回覆: Thank you very much for taking the time to write a review. We really appreciate the comments and feedback as it enables us to improve our product and service quality going forward. I’m sorry to read that your experience was far from perfect as this is not the usual quality and service that we pride ourselves upon at Hampton by Hilton Edinburgh West End. As a premium economy hotel, we always try to ensure that our guests feel at home without the fuss of some full-service hotels. Clearly, we fell short of expectation on this occasion. Please reach out to us directly if we can make it right for you.