愛丁堡Edinburgh Hebrew Congregation附近住宿

I visited the W for the first time on Friday evening. From the moment we stepped through the door the experience was exquisite. We didn’t have a reservation however sitting at the bar in the upstairs lounge was wonderful. We met the lovely Sumith who educated us on everything wine related. Edson our bartender made some delicious cocktails. The experience was perfection from start to finish, I cannot wait to return!! To finish off our wonderful evening we were given access to the 12th floor, just WOW. I’ve not seen views like these in Edinburgh!!

很新、早餐不錯。房間很小，與後樓很近！定了twin room給個大床和大沙發床房間，弄得本不大的房間行李都沒地方擺。每晚5000多人民幣性價比不高！這也是我十多年旅行我遇到最貴的酒店。蒙面前台還要我出示護照，在英格蘭沒一家酒店要求出示身份證件。

Our assessment of our 3 night stay at the Waldorf was mixed. The hotel was very nice and as a Diamond member we were upgraded to a castle view room. The complimentary breakfast was very good and the front desk staff were generally helpful. We did have a problem one night with the light fixture leaking water from the ceiling. This may have been due to a rainstorm one night and staff brought a bucket to catch the leaking water. The biggest problem, however, occurred after checkout. At the time of checkout I was told that the hotel printer wasn’t working so they would email me my receipt. Since all 3 nights were paid for with HH points I asked if there was a zero balance and was told yes. Later that day I received the final bill and was charged over $1,000 on my credit card for all three nights. I immediately called the hotel and was told by in house reservations staff that my reservation had been cancelled when I didn’t show up. I reminded them that we had been staying with them the last 3 nights and had no problem at checkin on the scheduled day. In fact I confirmed our arrival time several hours before checkin. So they didn’t know what the problem was but would talk to the reservations manager when they were free. In the meantime I called the Hilton diamond desk and again was told that someone had cancelled my stay with points and it had been rebooked by someone as a cash stay and they were not sure what the problem was. My points had even been put back onto my account by someone. By now I am a bit irritated. I finally receive a call back from the hotel reservation manager who tells me that the Waldorf had a computer glitch on our arrival date and that all hotel reservations had been cancelled and had to be manually reentered by hotel staff. However, Hilton hotels have no way to make reservations using points so they made them as a cash payment. Thereby the $1,000 bill. Now glitches are bound to occur sometimes. However, all of this angst could have been avoided by telling me at checkin about the problem and I could have immediately rebooked the room using points while standing at the front desk. The hotel did ultimately reverse the charges and apologize. However. this shouldn’t happen at a property like the Waldorf.

這個價格的房間相對於來説算是還可以，沒有太差，也不算好，住宿要求如果比較高的話建議多考慮再預訂，他們家的早餐自助式但是某些食物口感有待加強～離它比較近的位置有一個聖瑪麗教堂，建築外形還是蠻吸引人的

辦理入住手續後，我們等了半個小時沒有人幫忙，所以決定離開然後再回來。然後我們聯絡說房間已經準備好了，所以我們半小時後回來了。然後我們被告知要等幾分鐘讓我們的房間準備好。拍照的時候等了2個小時。第一天晚上，我們的房間鑰匙卡壞了。我們回到接待處，接待處無人值守，因此不得不撥打緊急手機號碼尋求協助。我們解釋了情況，並被告知要嘗試一張房卡，該卡位於接待台的一個黑盒子裡，位於紅色文件夾後面。這不起作用，所以後來被告知從接待台上的另一個備用房卡堆中嘗試，但無濟於事。最後，他們被告知嘗試使用位於走廊花盆下面的主人房卡 - 但這不起作用。 30 分鐘後，我們仍然無法進入我們的房間，直到我被告知門系統公司的人將在 20 分鐘內到達提供幫助，他們用另一張卡來讓我們進入，但是，我們沒有收到任何道歉。沒有熱水，淋浴管爆裂，浴室角落的地板上很髒。我們只剩下半瓶用過的洗手液，沒有多餘的衛生紙。我感到震驚和震驚的是，在可以打開客房的無人接待處後面有幾套房卡未上鎖，其中包括走廊花盆下的萬能鑰匙。也沒有人監視他們的閉路電視。我們不得不把鑰匙卡留給他們，以便第二天修復，回來後，被告知可以在接待處使用，但接待處仍然無人值守，無人看管，任何人都可以在我們外出時獲取我們的物品。在我們住宿期間，我們根本沒有看到任何工作人員，飯店拒絕承認任何違反安全和保全的情況。嚴重違反 GDPR，我們將向 ICO 報告。除非您希望您的貴重物品受​​到威脅，否則不要留在這裡。

酒店很好找,方便機場,乾淨,工作人員樂於助人。但是,牀就像一塊木板。設施很好,但是沒有一個好的睡眠,酒店讓自己失望了,這是恥辱。對於價格沒有抱怨,但是隻要再多花幾英鎊,我們就會樂意爲牀墊而不是長椅買單。

我們在出發前一晚從海外抵達機場後使用了這家酒店。這是理想的。位置不錯,工作人員友好。在茂密的校園和鄰近的赫里奧-瓦特大學附近散步是件愉快的事。我們會回來的。...我會注意,有些人可能會覺得浴室的隱私有點受到浴室門和側板的施工影響(不透明的材料讓光線透過,門與相鄰牆之間的大裂縫並非完全私人的)。

非常慶幸最後還是選擇住在了這裏，之前曾經想換到市中心的酒店。這家古堡酒店設施非常到位，2008年加裝了電梯所以免去了搬着箱子爬樓之苦。早餐非常豐盛，其實衹吃它的餐台上的自助就夠了。第一天點了它的英式傳統早餐，很大份吃不下了都。房間很大，衛生間和卧室都有暖氣，燒得很燙。臨睡前都得不得不關小了。酒店服務人員都很熱情，服務到位。最後不得不說他們家甜品也很好吃，可以一試！

我和我的妻子再次受到美好的住宿待遇。許多工作人員在我們多次訪問之後記得我們,花時間找我們問我們,並進行了簡短的交談。很明顯,他們希望這樣做,而不是爲了給人留下印象。這家酒店在各個方面都很出色。特別要提到唐娜。我妻子使用輪椅,唐娜在早餐時照顧我們。總是超出預期。其他提到波林接待(總是一種樂趣),菲奧娜接待和新面孔接待,漢娜,他讓我們感覺像老朋友,真的很高效。還有其他的,可惜記不起名字了。只要說一下全體員工讓我們覺得特別就夠了。就一件事;請修一下按鈕門。很喜怒無常,接待人員(總是急於幫忙)應該被辭去職務不公平。謝謝你的另一次精彩經歷