Great and central location, right by the pier yet still peaceful and quiet. Staff were very communitative, helpful and friendly. Everything was very straightforward. Rooms were basic but still good, with everything you need. The hotel was good for a cheap short stay.
Booked to stay at this hotel on Hotels.com. Due to a glitch, the dates I had chosen changed when I minimised the screen to find a promo code, and I didn't realise until the booking was confirmed. Saw immediately the error and went onto Live Chat. Advisor was very helpful and said the hotel's policy was no penalty if amended within 10 minutes. I had started the conversation within 3 minutes, so no problem. I was put on hold whilst Hotels.com contacted the hotel. Unfortunately that conversation was disconnected whilst on hold. The 2nd advisor picked up where the first left off but this time the hotel said no as 10 minutes had now passed. How ridiculous is that? The advisor at Hotels.com escalated this to a manager at the hotel, but still they would not honour their own policy. The Hotels.com advisor was brilliant and gave me a voucher to the value of the booking and they took the hit. The OYO Marine Parade Hotel have no integrity and I would not attempt to book with them again.
Best Western York House Hotel 坐享輕鬆悠閒的海濱位置。 距大海僅 20 碼,離碼頭僅幾百碼,是伊斯特本內的一家可攜帶寵物的飯店。 您還可以輕鬆漫步到市中心,享受這個令人愉快的度假勝地提供的一切。南海岸就在您的門口,伊斯特本附近不乏精彩紛呈的景點和活動。 去碼頭釣魚、沿著 Beachy Head 遛狗散步、蘇塞克斯唐斯探索,或只是沿著飯店外迷人的四英里大道漫步。 理想的濱海位置,讓這家伊斯特本一流的飯店成為婚禮和商務會議的完美之選。離飯店稍遠處,便是歷史愛好者的顧客們會感興趣的黑斯廷斯鎮 - 近一千年前的著名戰爭場地。 或者選擇熱鬧興奮的場所,前往布萊頓大都會。這家伊斯特本精緻的飯店周邊選擇如此之多,讓您應接不瑕。 或者您可以選擇安靜獨處,在室外泳池放鬆打發時間。 在 Best Western York House Hotel,可任您選擇。**接待處提供街道停車場的每日優惠券,飯店顧客可享受優惠價格,但我們不能保證是否有停車位。 請在抵達時索取優惠券。 提供有限的街邊停車**
So this place was extremely disappointing! To say dated is being polite. We had booked a 4 night stay. Firstly we arrived and my husband had ti go find parking down a busy main road which you have to pay extra for daily. I took myself to the room only to find the smallest room I've ever seen with the smallest window, it was no bigger than a broom cupboard with the smallest window and it was so hot! There was no fan! I found out later that you have to ask for a fan! Why not leave them in the room when it's hot? It's been the hottest summer. As soon as my husband arrived, he was also little shocked and how small the room was so I called down to reception to find out if they had any bigger rooms and maybe a sea view and luckily there was one avaliable. Of we was staying just a night then I would have made the best of it. It cost another £80 for the upgrade. We went through to the bigger room with a sea view and the lady on reception brough us a fan! It becomes apparent how dated this hotel really is when the pillows on the bed are like rocks. The mattress protector is just old throws layer under the sheets. The bed was two singles pushed together and two single duvets. The beds are old and lumpy. Bearly slept over the 4 nights. The bathroom was terrible! I'm 5ft 3in and the shower over the bath was too low for me. There was hardly any water pressure. There was stains in the old tin like bath. The toilet roll was a tissue paper dispenser. Some random tiles place over the old white tiles over toilet which looked so out of place. Nowhere to put anything in the bathroom. I won't even start with the off coloured grouting. Two plugs in the whole room so had to keep uploading things whenever we used the kettle! One evening when we returned I went to use the small lift and it was full of cleaning stuff! Another occasion when leaving the room we nearly feel over the cable to the hoover which was plugged across our door and the cable was about a foot of the floor and cleaning supplies all over the floor! This hotel has nothing, no charm, no personal touches. With so many hotels in Eastbourne you'd think you'd want to stand out but I don't think anyone's cared about this place since the 80s. I don't tend to complain but for the price it wasn't worth it, you are paying for the location and not a decent room. The lady who upgraded us was lovely, she was the only good point to this place. I did laugh at the ”no smoking in this vehicle” sticker on the bath of the bathroom door.
The Hotel is very disappointing and certainly not a four star experience. The staff are friendly but inexperienced and in short supply. The receptionist doubled as bar staff but could not work the till. The room is dated with a 80s Artex ceiling, warn furniture, mattress and blocked sink. The room does not have a phone, so contact with reception is via the stairs or one person lift. The Hotel bar was not open and the very polite night manager refused to serve us a drink either at the bar or as part of room service. We will not be staying again.
Booked to stay at this hotel on Hotels.com. Due to a glitch, the dates I had chosen changed when I minimised the screen to find a promo code, and I didn't realise until the booking was confirmed. Saw immediately the error and went onto Live Chat. Advisor was very helpful and said the hotel's policy was no penalty if amended within 10 minutes. I had started the conversation within 3 minutes, so no problem. I was put on hold whilst Hotels.com contacted the hotel. Unfortunately that conversation was disconnected whilst on hold. The 2nd advisor picked up where the first left off but this time the hotel said no as 10 minutes had now passed. How ridiculous is that? The advisor at Hotels.com escalated this to a manager at the hotel, but still they would not honour their own policy. The Hotels.com advisor was brilliant and gave me a voucher to the value of the booking and they took the hit. The OYO Marine Parade Hotel have no integrity and I would not attempt to book with them again.
Great and central location, right by the pier yet still peaceful and quiet. Staff were very communitative, helpful and friendly. Everything was very straightforward. Rooms were basic but still good, with everything you need. The hotel was good for a cheap short stay.
77 評價