蘭開斯特遺產飯店(Heritage Hotel Lancaster)

Overall the place had a lot of potential and the breakfast was great. The main issue was the strong smell of pet urine in our room. We requested a room that did not have a pet recently but were told all rooms were the same. We noticed the urine when we first entered but had to leave quickly for a dinner reservation. My wife did not sleep all night. The next morning we spoke with the housekeeping manager and she said she did not notice the smell and said there was nothing she could do and made no effort to try to assist us. We spoke to another manager and were told only the owner could provide any assistance. We tried contacting the owner a couple of times with no response back. Maybe the cleaning staff is immune to urine smell but it was very intense. Cleanliness is most important but so is customer service. On both these I must give the lowest scores. If they did not fail on both I would not be writing this. I knew it was an older hotel but it scored well on cleanliness. It was our anniversary so that really did not help the situation. Most pet friendly hotels have several rooms that do not allow pets unless in an emergency. I hoped that would be the case. Had it not been so late and if decent customer service was provided it may have been better.

The place is confusing; they continuously keep moving their check in place and routine; last year we had the same problem. Luckily the pool was open this time but we were required to have a pass that no one even checked. They don’t offer a breakfast like other places in Lancaster!!

This is my 2nd time here and it doesn’t disappoint! Friendly and helpful staff, clean and cozy room. The hotel is close by some food places including the restaurant that is located at the hotel! Can’t go wrong!!!

Our room was clean but the hotel itself was very outdated. When we arrived we could not find the front desk to check in and there were no signs directing where to go. The hotel itself needs updating inside and out

La propiedad cuanto la ves por fuera, te llevas la impresión, que es vieja. Sin embrgo, cuando entras a las habitaciones, están limpias y tienen buen aspecto.

Was better last year when we stayed. This time, pool was closed, fitness center had equipment not working, door to fitness was broken, not as enjoyable as our previous stay. Room was clean.

I love staying ar the Heritage every time I go to the Dutch Apple theater., check in is easy. And the staff is never disappointing

room 160 air conditioner fan was loud. bathroom light over sink didn't work. hard for wife to fix make-up. no tile bars in batrhoom to hang up tows and washcloths.

I stay there 5 times a year and go to the Dutch Apple Theater next door. Staff is always courteous and helpful.