Ruby Luna瑰寶飯店（杜塞爾多夫國王大道）(Ruby Luna Hotel Dusseldorf)

We had such a nice stay. The staff was absolutely fantastic, we felt well taken care of throughout our stay 💜 location is superb!

Çok merkezi bir konumda , temiz ve rahat bir otell. Ailece iki ayrı oda rezervasyonumuz vardı , resepsiyon görevlisine aynı katta olmasını rica ettik , ücretsiz upgrade olarak yan yana iki odayı bizlere tahsis etmeleri büyük bir nezaket olarak bizleri mutlu etti , çok teşekkür ederiz.

This hotel doesn’t understand the word service. After a seven hour we had to do self check-in, carry our 2 suitcases and 2 carryons without offering any assistance, despite the presence of two healthy young men, because they simply didn’t offer this service. No laundry service. All channels in TV were German except for two. There was no phone in room. Aside from the safety issue, each time you need something you need to go down to the reception.The saff were nice but clearly lacked proper training. One staff said no to a question in which her colleague corrected her. The room looks like university dormitory but with a private bathroom. Breakfast was a minimum requirement so I was glad I didn’t pay for it. Dispite all this, they managed to put what every hotel gust needs “ a Marvin speaker” not one but yes, two in a room 3 by 4 meters room. Despite staying in thousands of hotels this was one of the worst. Despite using the 4 stars in ******* filter somehow this hotel fell through the cracks.

Breakfast on sunday on the 3th of December was messy, not enough staff, the guests are placing the plates, glasses, knives and bowl everywhere to have a clean table. There was enough choice to have a fine breakfast.

Hip trendy met een knipoog naar retro. Top locatie. Maar de kamers zyn een beetje gehorig. Op zich een iets te duur hotel / kwaliteit verhouding, maar dat zal wel komen door de kerstmarkten

Not worth the price paid, the room and bed is small the air conditioning is limiting and not user friendly, there are no phones in the rooms to call for assistance. Upon check-out the receptionist was not interested in hearing about the issue with the air conditioning. It is not a hotel with personal service, they prefer that everything is done on-line.

Alles top :-) sehr freundliches Personal - wir haben uns sehr gut aufgehoben gefühlt!

The Staff were excelllent and really made the Hotel a pleasant place to stay. They were friendly and efficient. Came from England for the weekend and will definately stay here again