As other reviews state, THIS HOTEL IS A SCAM. Firstly, they tried to charge me 200 AED for non existent stains on curtain and bed. They couldn’t provide any proof and when somebody came to the room they changed the story multiple times and added a stained sofa too despite me showing time stamped photos. When questioned if this costs 200AED to wash a bed sheet that was being accused, his reply was “yes” Luckily they do not have access to my card to charge this anyway so can’t charge me. On check out, (we checked out a day early) somebody had to “check” our room to see if it was okay.. 5 mins after we had apparently left green / yellow stains on the towels. ANOTHER LIE. We know this because we knew we were checking out early so had everything clean and changed ready to leave, so there were actually no dirty towels left in the apartment as they were all fresh. I believe they were going to try and charge us until they realised they couldn’t. I can only believe this was now an act of racism towards us. Despite the cheekiness of the staff trying to falsely charge us. Here’s everything that’s wrong with the hotel: Not as described as on listing: - Therefore I am Entitled to claim section 75 of credit card and receive a full refund. 1. Swimming pool - doesn’t say it’s a 10 min walk and didn’t answer emails when I asked twice on email before arrival where I had free cancellation, It says on the listing is has direct access 2. No balcony as shown on the photos 3. No fire extinguisher in room as advertised 4. It says there is separate seating area and a separate dining area. There isn’t. There is 2 dirty chairs around a small circle table next to the bed. 5. Advertised free WiFi but can only have on 4 devices 6. Advertises free private parking but doesn’t say that it’s public parking and hard to get a space at night time. Sometimes even having to park far away from hotel with 2 small children is really not ideal. 7. No ironing facilities or iron as advertised 8. No video games as advertised 9. Room that was pictured on listing we booked is not the same room we are in. 10. No city view as stated from my room. 11. No coffee machine as stated in “all rooms” on *********** 12. No dryer as stated in “all rooms” on *********** Broken stuff : 1. Cooker doesn’t cook properly - told staff about this they brushed it off. 2. Telephone 3. Clothes airer half broken and rusty really had 4. Nail hanging out of floor in bathroom 5. Plates are chipped 6. Broken wardrobe 7. Hot water only gets lukewarm and not hot 8. Tap does not work and if using the “warm” water it isn’t strong pressure it’s very weak Other issues: 1. Had to chase 3 times (twice in person, then over email) for the microwave, toaster and bath plug that was supposed to be here 3 days prior, they then called the doorbell after I had to email at 8:30am and woke up my children. 2. 2 coat hangers available for a family of 4. 3. Had to chase for plates, cups, bowls, cutlery, everything that should be in th
不錯
51 評價