棕櫚島亞特蘭蒂斯飯店的評論

住宿方回覆: Dear Guest, Thank you so much for sharing your experience with us, we’re delighted to hear that your first visit to Dubai was such a memorable one! It’s wonderful to know that our team was able to offer you an upgrade that enhanced your stay, and that you enjoyed the stunning Palm view and Club access. We’re especially glad you appreciated the flexibility with early check-in, the extra brunch, and the thoughtful touches that made your stay more comfortable especially while adjusting to the time difference. It’s heartwarming to hear that your daughter had a great time too, and that you were able to enjoy the waterpark at your own pace. We’re thrilled that the service and overall experience left such a positive impression. We truly look forward to welcoming you and your family back again in the future! Kind regards, Maryia Isachenka, Quality and Guest Experience Manager, Atlantis Dubai

住宿方回覆: Dear Joanne, We are delighted to learn that your stay exceeded expectations and that our team made such a positive impression with their warm and professional service. It’s great to know you enjoyed the impeccable facilities and found the convenient water park access and thoughtful post-checkout amenities helpful. We truly appreciate your recommendation and look forward to welcoming you and your friends back for another memorable stay. Best regards, Maryia Isachenka Manager, Quality and Guest Experience, Atlantis Dubai

住宿方回覆: Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize that the room allocation and balcony cleanliness did not meet your expectations upon arrival. Please rest assured that your comments have been shared with our team for immediate review and improvement. Should you still be with us, we encourage you to reach out to our Guest Services team, and we will do our utmost to assist and ensure a more comfortable stay. We truly appreciate your understanding and look forward to welcoming you back for an improved experience at Atlantis, The Palm. Best regards, Maryia Isachenka, Manager, Quality & Guest Experience

住宿方回覆: Dear Guest, We are glad to hear you had a great time enjoying the water park, breakfast, and our service. We are happy you enjoyed seeing the variety of marine life. We hope to welcome you back again soon for an even better experience. Best regards, Maryia Isachenka Manager, Quality and Guest Experience, Atlantis Dubai

住宿方回覆: Dear Guest, Thank you for taking the time to share such detailed feedback about your stay. Please accept our sincere apologies for the challenges you experienced during check-in and for the frustration caused by the delays, miscommunication, and the overall service you described. We completely understand how disruptive this must have felt. We are already sharing your feedback with our Front Office and Reservations leadership for a full review so that we can understand what went wrong and take corrective action. We also regret that you were unable to enjoy the aquarium during your visit and that your initial experiences with us did not reflect the hospitality we are known for. At the same time, we are glad to hear you and your family enjoyed Aquaventure Waterpark and had fun despite the other setbacks. We truly value your feedback, as it helps us identify areas that need improvement. Should you wish to discuss your experience further, please don’t hesitate to reach out to our guest experience team. We would very much appreciate the chance to regain your trust and ensure your next stay with us is far more seamless and enjoyable. Best regards, Maryia Isachenka, Manager, Quality and Guest Experience, Atlantis Dubai 

住宿方回覆: Dear Guest, We are happy to hear you enjoyed the convenient access to the water park and dining, as well as the warm and attentive service. We will be sure to pass your kind words on to Zaman for his excellent care. We look forward to welcoming you back soon. Best regards, Maryia Isachenka Manager, Quality and Guest Experience, Atlantis Dubai

住宿方回覆: Dear Xiamenmianxianhu, We are delighted to learn that you enjoyed the spacious room with the stunning sea view and large balcony. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your feedback. We look forward to welcoming you back again soon. Best regards, Maryia Isachenka Manager, Quality and Guest Experience, Atlantis Dubai

住宿方回覆: Dear Fengzhizhe, We are delighted to learn that you enjoyed the luxury, stunning views, the Waterpark and Aquarium. It’s great to know you had a fun and memorable stay. We appreciate your feedback regarding the hotel guide and restaurant information. We will work on improving this for future guests. We hope to welcome you back soon for another unforgettable stay. Best regards, Maryia Isachenka Manager, Quality and Guest Experience, Atlantis Dubai

住宿方回覆: Dear Guest, Thank you for taking the time to share your feedback. We’re glad to know you were satisfied with the room facilities, though we regret to hear that the crowd affected your overall experience. Atlantis, The Palm is indeed a popular destination that welcomes guests from around the world, and we understand how this can sometimes feel overwhelming.Your comments will be shared with our management team for review as we continuously strive to balance the lively atmosphere with guest comfort. We truly hope you may consider visiting us again for a more relaxing experience in the future.Best regards, Maryia Isachenka, Manager, Quality & Guest Experience

住宿方回覆: 親愛的Leslie，我們很高興得知您對房間、泳池和Auaventure水上樂園的清潔感到滿意。對於您在入住和退房過程中遇到的效率低下以及房型資訊混亂，我們深表歉意。這顯然不是我們想要提供的體驗，我們將與前台團隊溝通解決此問題，以確保未來的服務更加順暢有效率。非常感謝您的耐心等待，希望有機會再次歡迎您，為您帶來更美好的體驗。此致，Maryia Isachenka 迪拜亞特蘭提斯酒店品質與賓客體驗經理

住宿方回覆: Dear Xiaoxixi88, Thank you for your kind feedback about your recent stay at Atlantis The Palm. We're delighted to hear you enjoyed the resort's facilities, including the pools, waterpark, aquarium, and family-friendly offerings. Your practical tips about bringing beach shoes and waterproof phone covers are also appreciated. We hope to welcome you and your family back for another memorable stay soon! Best regards, Maryia Isachenka, Manager, Quality and Guest Experience, Atlantis Dubai 

住宿方回覆: Dear Guest,Thank you for sharing your feedback. We’re pleased to hear that our team’s service and housekeeping made a positive impression and that you enjoyed the aquarium and diving experience.We regret, however, that the room facilities did not fully meet your expectations, and your comments have been shared with the management team for review as we continue to enhance our guest experience. We truly appreciate your insights and hope to have the opportunity to welcome you back for a more satisfying stay in the future.Best regards, Maryia Isachenka, Manager, Quality & Guest Experience

住宿方回覆: Dear Guest, We are glad to learn you had an overall satisfying stay and that our team’s friendly service, family-friendly amenities, and thoughtful touches made a positive impression. We appreciate your comments on areas for improvement, such as the room facilities and shower temperature, and will share them with our team. It’s great to know the children enjoyed the activities and felt welcomed. We hope to see you again soon. Best regards, Maryia Isachenka Manager, Quality and Guest Experience, Atlantis Dubai

住宿方回覆: Dear Guest, Thank you for your wonderful feedback. We are glad to hear you enjoyed the cleanliness, beautiful surroundings, and thoughtful amenities like slippers and robes. It’s great to know you appreciated the views and included access to the water park and aquarium. We also appreciate your note about the dining prices and will keep this in mind as we continue to enhance the guest experience. We look forward to welcoming you back for another memorable stay. Best regards, Maryia Isachenka Manager, Quality and Guest Experience, Atlantis Dubai