杜拜 太陽之門 沙漠度假飯店的評論

住宿方回覆: Dear Renebb,Thank you for taking the time to share your feedback following your recent visit at Bab Al Shams Desert Resort.We are thrilled to hear that you had such a memorable experience with us. It is fantastic that you enjoyed the pool, desert activities, delicious food, and the unique atmosphere of our Arabic-style restaurant. We are also glad you had a relaxing time at the spa.Thank you for choosing Bab Al Shams. We can't wait to welcome you back for another amazing stay in the future. Your recommendation means a lot to us.Warm regards,Bab Al Shams Desert Resort Management

住宿方回覆: Dear Guest,Thank you for sharing your experience with us. We're delighted to hear that you enjoyed the beauty of Bab Al Shams and that you received excellent service at our pool and restaurant. Your kind words are truly appreciated.We also sincerely apologize for the unexpected entry into your room. This is certainly not the experience we aim to provide, and we understand how unsettling it must have felt. Your feedback is valuable and has been shared with our team to ensure this does not happen again. We will also take steps to improve communication around privacy and room servicing.Thank you once again for your comments and your helpful suggestion about the "Do Not Disturb" sign. We hope to welcome you back soon for a more seamless stay.Warm regards,Bab Al Shams Desert Resort Management

住宿方回覆: Dear Guest,Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the warm service provided by our restaurant and pool team, as well as the unique desert experiences like the camel ride and falcon show.We regret to hear that the service at the front desk and housekeeping did not meet your expectations. Your comments are important to us and will be shared with the relevant departments to improve our guest experience.We appreciate your insights on the room size and overall layout, and we’re happy that you were able to make the most of your stay in a short visit. We hope to welcome you again for another relaxing desert escape.Warm regards,Bab Al Shams Desert Resort Management

住宿方回覆: Dear Ailvyoudetujijiang,Thank you for taking the time to share your experience online with regards to your recent stay at Bab Al Shams Desert Resort.We are thrilled that your stay felt like being in a castle in the desert—what a beautiful description. It is great to know our team’s thoughtful service, including the Chinese language support, made you feel welcomed and at home. We are also glad we could assist with the sofa bed for your children and that you enjoyed the complimentary camel ride and falcon show.It sounds like your sand dune adventure was truly unforgettable. We are delighted Umar made your desert experience even more special with his friendly nature, excellent driving skills, and photography talents. Spotting antelope and deer along the way must have been magical.We hope these memories stay with you for a long time, and we look forward to welcoming you back for more exciting adventures in the desert.Warm regards,Bab Al Shams Desert Resort Management

住宿方回覆: Dear Youzijianglizifen,Thank you for taking the time to share your feedback following your recent visit at Bab Al Shams Desert Resort.We are delighted that you enjoyed our blend of Arabian and desert-inspired aesthetics, along with the many photo-worthy spots throughout the resort. It is wonderful to know that you appreciated the modern facilities, the little touches like our complimentary chocolates, and the range of activities—from camel rides and falcon encounters to archery and desert adventures.We are also thrilled that you had a great dining experience, whether it was savoring Asian fusion cuisine under the stars at Anwa or enjoying a satisfying breakfast at Zala. And we love that you found the resort to be child-friendly, with engaging activities for the little ones.We truly appreciate your kind words and hope to welcome you back soon for another unforgettable stay.Warm regards,Bab Al Shams Desert Resort Management

住宿方回覆: Dear Znyibo,Thank you for your beautifully written review. We’re thrilled that the charm and design of Bab Al Shams reminded you of the magical tales from One Thousand and One Nights—what a wonderful compliment!We’re also delighted to hear that you enjoyed the desert safari and found it to be a highlight of your stay. It’s always our goal to create memorable and authentic experiences for our guests.We truly appreciate your kind recommendation and look forward to welcoming you back to our “Gate of the Sun” for another unforgettable desert escape.Warm regards,Bab Al Shams Desert Resort Management

住宿方回覆: Dear Sandes7,Thank you for taking the time to share your experience online with regards to your recent stay at Bab Al Shams Desert Resort.We are delighted to know that you appreciated the hotel’s design, facilities, and environment. It is also great to know that the initial issue you encountered was resolved smoothly—your comfort and satisfaction are very important to us.We are sorry to learn that mosquitoes affected your ability to enjoy the outdoor yard space. We understand how this can impact your stay, and we will certainly take this into account as we continue working on improving our outdoor areas.It is wonderful that you enjoyed our restaurant. Thank you for highlighting the quality of the dining experience and the importance of reserving in advance—we agree, it is one of the best ways to ensure a relaxed and enjoyable meal.We truly appreciate your feedback and hope to welcome you back again soon.Warm regards,Bab Al Shams Desert Resort Management

住宿方回覆: Dear Guest,Thank you for taking the time to share your feedback following your recent visit at Bab Al Shams Desert Resort.We are delighted that you enjoyed the beauty and cleanliness of your room, the stunning desert views from our pool, and the delicious variety of Middle Eastern dishes at breakfast.It is wonderful to know that every part of the resort felt like a photo-worthy moment for you—that is exactly the kind of memorable experience we hope to create.We truly appreciate your support and hope to welcome you back to Bab Al Shams again soon.Warm regards,Bab Al Shams Desert Resort Management

住宿方回覆: Dear Arica,Thank you for taking the time to share your feedback following your recent visit at Bab Al Shams Desert Resort.We are so pleased to hear that you enjoyed the comfort and beauty of Bab Al Shams, and that you found so many photo-worthy moments during your stay.It is great to know you had a chance to experience the complimentary camel and falcon rides, and that our breakfast, pool, and service left such a positive impression. Your kind words truly mean a lot to our team.We can’t wait to welcome you back for another memorable stay in the desert.Warm regards,Bab Al Shams Desert Resort Management

住宿方回覆: Dear 啾啾大魔王🐱ྀི,Thank you for taking the time to share your experience online with regards to your recent stay at Bab Al Shams Desert Resort.We are truly sorry to hear that your experience did not meet your expectations. Your comments are invaluable in helping us improve. While we are glad our team was able to assist in relocating your room, we regret any inconvenience caused during your stay, especially with regard to accessibility and the overall comfort of your family.We appreciate your input regarding room size, dining offerings, and activities. Your observations will be shared with the relevant teams to help us enhance the experience we offer.It is always our goal to create lasting memories for our guests, and we hope you will consider giving us another opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,Bab Al Shams Desert Resort Management

住宿方回覆: Dear Mabel,Thank you for taking the time to share your feedback following your recent visit at Bab Al Shams Desert Resort.We are delighted that you had such a positive experience with the room, service, and dining options. It is great to know that you enjoyed the parent-child activities and the camel ride—those experiences are always a highlight. We are glad the team could assist with taking photos and help make your stay even more special.We truly appreciate your kind words, and we look forward to welcoming you back for another wonderful vacation soon.Warm regards,Bab Al Shams Desert Resort Management

住宿方回覆: Dear Guest,Thank you for taking the time to share your feedback following your recent visit at Bab Al Shams Desert Resort.We are delighted that you enjoyed your upgraded room and appreciated the assistance from our Chinese-speaking team members at the front desk. It is wonderful that you found the unique desert landscape—with its beautiful mix of plants—distinctive and memorable, much like the Gobi Desert.We are also glad you enjoyed the camel ride, falcon show, and the delicious evening set at our restaurant. We apologize for the initial confusion with the restaurant location, but we are happy it all worked out in the end and you found Ninive to be a delightful experience.We hope to welcome you back soon for more unique desert adventures and memorable moments.Warm regards,Bab Al Shams Desert Resort Management

住宿方回覆: 親愛的客人，感謝您在最近造訪 Bab Al Shams 沙漠度假村後抽出時間分享您的回饋。對於因意外收費和延遲處理退款而給您帶來的不便和不滿，我們深表歉意。這當然不是我們努力提供的服務水準。請放心，我們目前正在對解決方案進行必要的跟進，並採取糾正措施，以確保此類事件不再發生。您的回饋非常寶貴，我們也會提醒我們的團隊確保所有客人在離開前帳單清晰。感謝您的理解，我們希望將來有機會恢復您對我們的信任。誠摯的問候，Bab Al Shams 沙漠度假村管理

住宿方回覆: 親愛的客人，感謝您花時間在線上分享您最近入住巴布阿爾沙姆斯沙漠度假村的體驗。我們非常抱歉您的體驗未能達到您的期望。在 Bab Al Shams，我們致力於為客人創造難忘的時光，但很遺憾我們未能滿足您的需求。感謝您對我們度假村美景的讚美，我們也理解每個人對沙漠體驗的期望可能有所不同。我們精心策劃的活動旨在提供獨特而身臨其境的體驗，我們盡最大努力確保它們在所提供的服務、安全性和專屬性層面上具有價值。但是，我們理解定價可能不適合每個人的喜好，我們會考慮您的意見。關於房間大小和設施，我們致力於保持高品質的舒適度和服務，很遺憾這不是您的印象。我們的團隊隨時準備為您解決任何問題，我們很樂意在您入住期間解決這些問題。我們感謝您的觀點，並將根據您的回饋盡可能地改進。如果您決定再給我們一次機會，我們很樂意為您提供更愉快、更難忘的體驗。誠摯的問候，Bab Al Shams 沙漠度假村管理