The hotel is exceptional in every way. Rooms are excellent, food is incredible, staff can't do enough for you. The only issue we had was with the over-complex food and drink packages. They are not intuitive and include hidden exceptions and extras. On arrival the receptionist described the 'all inclusive' package to us, which we took, at an extra cost, yet when we came to use it, at certain restaurants they significantly reduced the menu choice, and in one of the beach areas we were told our package was not valid (there were apparently 3 separate all inclusive schemes). Unfortunately this slightly spoiled the overall experience, as you didn't know what you would be able to eat and drink with the package until you arrived at the restaurant or bar, and so you were not 'at ease'.
翻譯