杜拜媒體城羅塔納阿瑞健飯店的評論

住宿方回覆: Dear Mr. CPgougou,Thank you for sharing your feedback on Trip.com following your recent stay with us at Arjaan by Rotana Dubai Media City.It is truly a pleasure to read how fantastic your visit was at Arjaan Dubai Media City. Thank you for all your kind comments and I look forward to welcoming you again in the future.Sincerely, Timur Ilgaz Cluster General Manager

住宿方回覆: Dear Valued Guest, Thank you for sharing your feedback on Ctrip following your recent stay with us at Arjaan by Rotana Dubai Media City.At Arjaan, we strive to offer the best experiences for our guests and I am happy to learn that our efforts had reflected on your recent visit. I will ensure that your positive feedback is passed on to the team. We look forward to hosting you again.Sincerely, Timur Ilgaz Cluster General Manager

住宿方回覆: Dear Valued Guest,Thank you for sharing your feedback on Ctip.com following your recent stay with us at Arjaan by Rotana Dubai Media City. With much pleasure I read about your overall experience with our hotel facilities and services, and it is wonderful to learn how much you enjoyed your time. Thank you especially for appreciating our genuine friendly and attentive team and be assured that your kind praise will be shared with them. With thanks once again, we already look forward to the opportunity of welcoming you back to Arjaan in the very near future.Sincerely, Timur Ilgaz Cluster General Manager

住宿方回覆: Dear Valued Guest,Thank you for sharing your feedback on Trip.com following your recent stay with us at Arjaan by Rotana Dubai Media City.It is truly a pleasure to read how fantastic your visit was at Arjaan Dubai Media City. Thank you for all your kind comments and your feedback about the room condition is well received and I am pleased to inform you that this is very much a part of our complete Refurbishment project which is expected to start in the very future. However, in the meantime, we do have 2 floors in the hotel (29th & 30th) which were refurbished together with the lobby, and should you choose to stay during your next visit. Once again thank you for your valuable feedback and we look forward to welcoming you back in not-too-distant future.Sincerely, Timur Ilgaz Cluster General Manager

住宿方回覆: Dear Valued Guest,Thank you for sharing your feedback on Trip.com following your recent stay with us at Arjaan by Rotana Dubai Media City.I am really pleased to read your positive comments on our products and services. It is comments such as yours that motivate all of us to consistently provide an exemplary service to all our guests.With thanks once again, we already look forward to the opportunity of welcoming you back to Arjaan in the very near future.Sincerely, Timur Ilgaz Cluster General Manager

住宿方回覆: Dear Mr. Jero, Thank you for sharing your feedback on Trip.com following your recent stay with us at Arjaan by Rotana Dubai Media City.I'm deeply sorry to hear that your stay did not meet your expectations and that you faced several inconveniences during your time with us.It’s clear that we could have done a better job in communicating the situation regarding the construction near the hotel. I sincerely apologize for the disturbance it caused and for the frustration you experienced with the room change. It’s disappointing to hear that the room you were moved to felt like a downgrade rather than the comfortable upgrade you deserved. Your comfort is our priority, and I regret that we did not deliver on this promise.I’m also sorry that the options for tours and the timing of breakfast did not align with your plans. Our intention is always to provide the best possible experience for our guests, and I apologize that you felt pressured into booking a more expensive tour. We will be reviewing our tour offerings and how we communicate them to ensure that all options are made clear and that our guests feel fully informed.Regarding breakfast, I understand how frustrating it must have been to miss out on a meal you had paid for. We should have communicated our breakfast hours more clearly and offered an alternative option for you, especially considering your early departure.I do hope that those incidents will not mere your decision to use our facilities and services and that we will have another opportunity to welcome you back and regain your trust. Sincerely,Timur IlgazCluster General Manager

住宿方回覆: 親愛的 Fio 先生： 感謝您最近入住杜拜媒體城羅塔納酒店 Arjaan，並在 Trip.com 上分享您的回饋。我的團隊致力於提供卓越的服務，很高興得知我們在這方面滿足了您的期望。對於您在客房及其設施方面遇到的任何不便，請接受我誠摯的歉意。請放心，我們會認真對待這些問題，我們將調查房間準備過程中如何發生此類失誤，以防止今後再次發生。重要的這是我們整個翻新項目的一部分，預計將在不久的將來啟動。然而，與此同時，我們酒店的2 層樓（29 層和30 層）與大堂一起進行了翻新，如果您下次訪問時選擇入住的話。沒有這樣做不符合我們所追求的高服務標準。我將在內部解決這個問題，以確保我們所有的團隊成員始終如一地為我們的客人提供應有的幫助和支援。將有另一個機會歡迎您回來並重新獲得您的信任。再次感謝您，我們真誠地期待您回到阿賈安。此致 Timur IlgazCluster 總經理

住宿方回覆: Dear Valued Guest,Thank you very much for your review on Trip.com.I am glad to read your wonderful comments regarding your experience. Your feedback and ratings are important to us as these will assist us to ensure we exceed our guests' expectations.Thank you for your kind feedback and we look forward to welcoming you back at Arjaan Dubai Media City.Sincerely, Timur Ilgaz Cluster General Manager

住宿方回覆: Dear Valued Guest,Thank you for sharing your feedback on Trip.com.It is truly a pleasure to read how fantastic your visit was at Arjaan Dubai Media City. Thank you for all your kind comments and I look forward to welcoming you again in the future.Sincerely, Timur Ilgaz Cluster General Manager