Mariana "chief concierge" undeniably lacks professional and hospitality and phone etiquette. She's not for the light of hearts. She's not shy to insinuate she can influence her general manager to have certain places removed from their list of recommendations if things don't go her way. If she is not being assisted by senior manager then you have/will not assist her at all - she will shove it in your face your not worth her time. It's not easy to overlook her rude demanding, negative and aggresive energy when she's speaking leaving distasteful taste in the mouth.
翻譯