雪梨雙灣洲際飯店(InterContinental Sydney Double Bay, an IHG Hotel)

Thank you Grant people

Always a pleasant stay. Prices however were through the roof for this weekend and didn’t include parking or breakfast. Really quite high European pricing, I thought. However, we stay because the location is wonderful and peaceful with everything a very easy walk away, including beautiful Sydney Harbour. Quiet and villagey, not impersonal and super high rise like the CBD

We were happy with our stay. Concierge were great. The annoying part was a text message sent to us a few hours later accusing us that we have taken undeclared items from the mini bar after we clarified this during check out that we have not taken anything and want to charge directly to the credit card that we used. This is so insulting. I want to raise awareness with other customers to ensure that this will not happen to them.

I had ordered room service but only got the food after 90 min,after various calls to reception,then the phone in the room was not working so I had to go down and enquire what happened to my order,the chap says "ooh I forgot " after speaking to the duty manager I got the food within 10min!!

Greeted with a glass of champagne on arrival - nice touch. Valet parking available and easy. The breakfast was excellent with a variety of choices. Staff were excellent and attentive. The roof-top was nice to sit and have drinks and some food. Only negative comment on roof-top bar was there was only 1 red choice (Pinot Noir) - no Shiraz/Cabernet availability.

The service was impeccable and the breakfast buffet was amazing. The neighbourhood wasn't quite as interesting as we'd hoped - a nice little beach nearby but the small shopping area looks like a place to spend obscene amounts of money on boring stuff.

My key issue is that I was charged twice for our stay and am still awaiting a refund - I booked via ******* so pre-paid all costs in advance but the hotel also charged my credit card after we left. I had to follow up by phone and twice by email to action a refund and was told it would take 7-10 business days to process. I am still waiting… I also found it unusual that only 2 pillows were provided as standard for a double bed in our room - very unusual for a 5 star hotel to skimp on pillows but an additional 2 pillows were provided following 2 requests