Arrived at the hotel and staff looked miserable and were very blunt. We were told that there would be fire alarm testing only when we arrived there, at 8am in the morning. This went on all day!! There was only 1 towel in the whole room. No hand towels or even a bath mat for getting out. We requested towels at roughly 12pm and had to ask again at 6pm as they still didn’t arrive. After requesting the second time it still took them another 2 hours to bring the towels up. The staff were really rude to my partner, not listening to his requests or questions and dismissing him. I had to leave earlier to catch a flight at 12am that night and my partner was staying on in the hotel. There was no need to check out. As we were leaving they chased us out the door asking us to check out and we had to explain to them that we aren’t checking out a day early I’m just leaving. After my partner dropped me at the airport and went back to the hotel they were questioning him about why he was staying and were overall very unprofessional. They made him feel uncomfortable and angry with the way they treated him. Honestly the most rude hotel staff I have ever had to deal with. I have stayed in 2 star hotels better than this so called 5 star one. If you want to be treated like a guest and a human, avoid this hotel at all costs. In addition, the room was dirty, walls had holes in it and bathroom door has make up all over it. The only positive was the bed was comfortable. I will never make the same mistake twice by staying here.
翻譯