Wonderful hotel - great location and also the facilities are great.
The only issue is when the hotel is full - there are insufficient Beach towels. it doesn't help that most people take more than expected ie 3/4 more per person rather than one per person. We had to wait the whole day to get a clean towel. ( speaking to other guests - they collected their towels @ 7.30am or the night before...) . Would recommend that management bring in a CARD system for beach towels so that everyone has an equal allocation( when it is not full you can revert to the current system. )
Guest relations ( Marcia) is amazing and recommend speaking to her about anything local. She can advise you and help whenever possible.
the biggest positive is the FOOD - it was amazing and the freshest of the cooking was visibly seen.
the bar was quick to respond to drinks orders. the only issue is the amount of paperwork they need as most guests are on All- inclusive yet it was requested that the room number be given every time you ordered a drink. Perhaps management can review this? let the staff see the BANDS to decide which needs food orders or not
- Sehr schön am breiten Strand gelegen
- perfekt um Ruhe zu genießen
- leider haben wir uns alle einen Magen-Darm Infekt eingefangen (waren nur im Resort)
Everything was great with this hotel, from the view to the service. The beach is very beautiful and clean. There are quite a few of beach boys on the beach waiting to sell things to you. However if you tell them politely you’re not interested, they’ll leave you alone.
It’s very close to Ukunda airport, only 10min drive.
One major thing this resort needs to improve is the foods. The foods are no where close to a 5 star resort standard. They’re normal than normal. Limited varieties. This was the most disappointing part. However because of the superb view and services, I was able to enjoy the trip! Will definitely go back and hope the foods are good by then.
酒店環境很不錯,衞生也挺好
泳池挺好,適合休閑放鬆或者學習
餐廳很不錯,食物很多
在這裏住的兩個晚上讓人真的開心
Completely enjoying our honeymoon❤️
Hotel aslo provide us a sweet room🌹
Specially give us a surprise at dinner time😂
TThe AstronautIt was a perfect stay, we loved every bit of it.
Good view, good people, good food, amazing drinks.
Special thanks to Mr.Monaj Shah for making our trip very memorable by offering amazing hospitality.
匿匿名用戶Average hotel....since the first day of my arrival, neither the TV nor the WIFI worked in my room. Furthermore, the inside of my suitcase was soiled by a forgotten wet and dirty cleaning cloth from the maid. Every day I heard the hackneyed words <sorry> over and over again. In the end, I couldn't hear those words anymore. I left the Neptune Paradise with a big disappointment...
AAmyLCThis is our 4th visit to Papillon. The staff are amazing here. The animation team have such energy, the water aerobics is like nothing else. Everyone is always busy working, from the gardeners to the housekeepers to the pool attendants. Joseph and Raphael on the bar were excellent as always. Abdullah the pool attendant is always on hand with towels and keeps the pool clean. The rooms are always kept super clean with fresh linen and bottled water daily. The rooms now have a fridge and kettle (but you need your own teabags etc). The food and drink is great, lots of choices. The beach is stunning with pure white sand. Love this hotel and recommend to others
WWuodThe place was so nice and clean...clean rooms, friendly & organized workers, big up 💯 to Charles who sits at the Resort's Restaurant.. the swimming pool was also cool though it had some little problems. Generally the place was amazing..I enjoyed my stay, Nitarudi tena!😊😊