辛諾拉飯店(Shinola Hotel)

Avoid - not worth the money. Staff are in short supply and generally disinterested. Front desk wait times are ridiculous and staff are transactional, cold and miserable. Staff seem lacking and Service levels are way below a decent hotel. Menus in the restaurant are very limited and service was super slow. I would not recommend to anyone.

I really liked the hotel. However, we had a incident at the hotel lounge. We ordered drinks and sat down. Waited 15-20 minutes and never received our drinks. Were asked to leave since we did not have reservation and there were multiple open tables. I think they thought we were off the street. I did not feel welcome anymore at the hotel. I have traveled many places around the world and never got kick-out of the hotel bar. End up having drinks in the room. Hope they fix the atmosphere in the lounge to welcome hotel guests.

In love with the Shinola hotel & its staff. Service is excellent and the hotel is iconic!

Beautiful hotel, and personnel were on point! Unfortunately, the parking was $45/night, when I thought it was complimentary, and the $50 room service ended up being $81… I guess I should have asked to see the invoice before checking out :/

We had a wonderful one night getaway. We loved the setting. Staff were all courteous and friendly. We enjoyed a lovely dinner at San Morello. We are looking forward to returning soon!

This is a wonderful one of a kind hotel with great rooms, restaurants and a great vibe.

The hotel needs to do a better job cleaning. Our bathroom was not very clean. The toilet had stains and there is hard water white stains on the shower head and removable shower head. There was also hair from other people in the bathroom. The valet service was not the best either. Not very helpful and organized properly. Needs improvement.

We really enjoyed our stay! A few things were less than perfect. Our room was a bit small, and hadn’t been thoroughly cleaned. There was also a fishy smell in the shower, though it dissipated when we ran the water. Most of the staff were super friendly, a few less so. As for eco-friendliness, I didn’t see a recycling bin or any signage encouraging guests not to waste towels, etc. Overall, the hotel is beautifully designed and decorated, the food is fantastic, and it’s certainly a unique place.

Overall very nice, great service. The bed and couch are not very comfortable and the pillows should be burned, they are among the worst I’ve ever put my head on.