丹佛藝術飯店-希爾頓格芮精選

Booked a 2 queen room for a night, and noticed that my reservation through the Hilton app said I was in a king room. Called the front desk and was told I had been upgraded, but I needed 2 beds, not one. I was promised that there was a queen-size pull out couch in the room. When we arrived at the hotel, the room wasn't ready until an hour after check-in time. Upon getting to the room, phone didn't work, and we found that it did not have a couch at all. I had to call for a twin sized roll away bed.

Worst stay EVER! When I checked in the key would not work because the door lock was broke, then I get the new room across and there is no remote, missed the NBA finals, than at night someone was rattling my door. In the morning I noticed marks like deep scratches on lock area. I was alone and felt unsafe. The next morning the water for the shower was ICE COLD, not a great feeling. When it was time for dinner I invited relatives to join me for dinner that lived in the area and their food was dry and not eatable. Just not a great stay. I did receive text messages to set a time to talk to customer service, but no call.

This was a lovely hotel, except that there was not hot water in my shower. The manager was apologetic and said he would issue a full refund for the exorbitantly priced room, but its been over 2 weeks now and no refund. And i have tried to call and email them, but i keep being given the runaround. I understand that mistakes happen, but its how you handle them that defines a good business. And its shameful how they are handling this.

We have stayed here a couple of times before. It used to have an artsy charm but that has worn off. Service was slow and reductions promised on arrival were not honored on departure. The food at the restaurant was ok but the selection very limited and service friendly but slow. The room was clean and had the essentials but the bathroom is in dire need of renovation. Overall, not worth the price.

Stay away from room 538, right above some mechanic room with a metallic ticking sound all night and morning. Worst hotel experience ever!!! Bed had no support, shower handles were loose and spun, random hole on the wall above tv, they didn’t use a drywall screw for the cable box, so they just remounted and left whole in the wall, no express cups and coffee machine had a slip down lever for the cup that turned machine off, stupid.

Female staff that I spoke with over the phone do not understand what customer service is. Very rude and unprofessional. The only reason I did not give a terrible rating because of a kind and professional male staff. These female staff worked on Friday evening into Saturday evening. The male staff we spoke with was very kind and understands what customer service means. Part of staying at a hotel is staying at a place that understands how to speak with their customers.

베벌리힐즈와할리우드 근처에서 일을 볼경우 변리한 위치. 만족했습니다.

I always come back to the art hotel every time I visit Denver after moving away a few years ago. It is in such a nice quiet area next to the art museum and has great quick food options nearby! Huge fan of the restaurant there as well.

Hôtel idéalement situé, très propre. Très bon séjour en famille.