Jasmine Leila
2023 年 6 月 18 日
I stayed here for 3 nights for a work trip in June 2023. The first night, I was prepping for bed and realized the sheets were inside out and had visible stains as well as some debris. They seemed dirty. Tried calling the front, no answer. Called 10 min later, no answer. Walked to the front, no one was there. I waited about 20 minutes total and someone came back and was able to give me sheets. I made my own bed.
They didn't tell me when I checked in that housekeeping doesn't come at all unless you request (and the last Hilton hotel they told me it was request only and someone still came to clean my room about halfway through a trip). No one ever came to retrieve the dirty linens or make the bed, so it was not made properly the whole trip (I'm bad at putting those crazy linens back together!).
Night 3 out of 4 days, I called at 7:30 am to let them know the toilet was acting up from the first time I used it day 1. They said a maintenance person would come at 8 or 9 am after I was out for the day. I came back at 8 pm, it was in the same condition. I spoke to a woman at the front who suggested she give me a plunger and I try to fix it. I explained to her that I didn't cause the issue - that it wouldn't function properly even the first time I used it.
They had no other rooms available she said, so I'd have to tough out not having a toilet. There are toilets in the front and near the gym so I'd have to do that. I have never in my life stayed at a hotel where they have a toilet
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