Had a very nice stay and the staff were excellent. The property is getting a little tired though, probably needs a refurb inside the villas soon. My big gripe is the check in and check out process, just way too slow. 15 mins to check in and 5 mins to check out when there was nothing unusual about our booking is far too long. Not the staff’s fault at all, they are clearly dealing with very clunky systems. The Sheraton should have this process streamlined like they do at their other properties.
翻譯