斐濟海灘希爾頓度假飯店的評論

住宿方回覆: Ni Sa Bula Vinaka Caimaoshuangquansheng,We appreciate the time taken to share your experience.We would like to sincerely apologize for the very unusual and unfortunate situation you have encountered in regards to the dirty cup and buggy service. We can assure you that your experience is by no means a true reflection of our usual standards of quality and service. We have indeed shared your feedback with the relevant managers in order to avoid any re-occurrence of similar incidents, and for training and coaching purposes with the team members concerned. Thank you for bringing this to our attention. Without such reviews, it is impossible to gain first hand feedback on our performance, thus allowing us to monitor and improve our services focusing on your needs as a guest in the resort.We hope that this isolated incident has not marred your image of Hilton Fiji Beach Resort and Spa. My team and I look forward to welcoming you in the near future so that we may create a more positive experience.Vinaka And Kind Regards,Carey OsborneCluster General Manager

住宿方回覆: Ni Sa Bula Vinaka!!We appreciate the time taken to share your experience with us.We are sorry that we did not meet your expectations in regards to the marks on the sofa and facilities. Currently we do have an ongoing refurbishment programme that will address what you have kindly highlighted. We sincerely apologize for any inconvenience and discomfort caused to you.We hope to have a chance to welcome you back so that we may create a more positive impression.Vinaka And Kind Regards,Carey Osborne

住宿方回覆: Ni Sa Bula Vinaka Caimaoshuangquansheng,Thank you for choosing Hilton Fiji Beach Resort And Spa for your holiday destination.We have noted your feedback regarding your room request. Kindly note, there is no guarantee that you will receive your preferred room location as this is based on the occupancy of the day. We are glad that our team were able to eventually offer this to you. We are committed to ensuring that guest have a comfortable and memorable stay with us.We hope to welcome you back for a more enjoyable and enhanced experience.Vinaka And Kind Regards,Carey Osborne

住宿方回覆: Ni Sa Bula Vinaka!!We appreciate you taking the time to share your review.We are very disappointed to learn that you felt discriminated upon, especially as a valued member of the Chinese community. This was not our intention as we believe the importance of each guest in our resort. Rest assured that we are passionate about ensuring that all guest feel cared and valued regardless of ethnicity. We will certainly address this with our entire resort team, as it is very important to us that each and every guest feels valued, respected and cared for while they are with us. We sincerely apologize for any discomfort that this may have caused you.My team and I hope to have the opportunity to welcome you back, so that you may have a positive experience that is renown of; at the Hilton Fiji Beach Resort And Spa.Vinaka And Kind Regards,Carey Osborne,Cluster General Manager

住宿方回覆: Ni Sa Bula Vinaka!!We are truly thrilled that you and your beautiful family enjoyed your holiday experience with us. You have captured what our team do, to make a family visit with us a memorable experience. Thank you for sharing this with us. Thank you for your suggestion regarding wearing suitable swimming attire. We are sure this useful hint will be helpful to our future guest. My team and I look forward to welcome you all back for another amazing experience.Vinaka And Warm Regards,Carey OsborneCluster General Manager

住宿方回覆: Ni Sa Bula Vinaka,We appreciate the time taken to share your recent experience with us.We are disappointed to learn that we did not meet your expectations in regards to the slow service and inaccurate order taking. Your feedback was certainly shared with the relevant managers and used for training purposes with the team members concerned. We sincerely apologize for any inconvenience and discomfort caused to you. Thank you for bringing this to our attention so that we may address your concerns.We do hope to have an opportunity to welcome you back so that we may create a more improved experience for you.Vinaka And Kind Regards,Carey Osborne

住宿方回覆: Ni Sa Bula Vinaka Amelielulu,We are elated to learn that you had an amazing experience and enjoyed the room, A.C, swimming pool and Kitchen.We look forward to seeing you again in the near future.Till we meet again. Safe Travels!!!Vinaka And Kind Regards,Carey Osborne

住宿方回覆: Island Greetings from Hilton Fiji Beach Resort And Spa!!We are simply thrilled to read your amazing review. Many thanks for sharing these with us.We look forward to welcoming you back home to us.Vinaka And Kind Regards,Carey Osborne

住宿方回覆: Ni Sa Bula Vinaka,Thank you for your heartfelt and kind words regarding your recent experience at the Hilton Fiji Beach Resort And Spa. We will certainly share your compliments with the store team members so that they know that they are appreciated. We hope to welcome you back for another unforgettable stay in the beautiful setting of Hilton Fiji Beach Resort And Spa.Vinaka And Warm Regards,Carey OsborneCluster General Manager

住宿方回覆: Ni Sa Bula Vinaka,Many thanks for your review!We are glad that you enjoyed the sanitation, environment and breakfast during your stay with us.Thank you for bringing the lack of breakfast variety to our attention. Your feedback has been shared with the relevant managers for review and rectification where necessary. We sincerely apologize for any inconvenience and discomfort caused to you.We hope to have a chance to welcome you back for a more improved experience.Vinaka And Kind Regards,Carey Osborne

住宿方回覆: Ni Sa Bula Vinaka,Thank you for taking the time to share your experience with us. Without such feedback, it is impossible to continually improve and enhance on the overall experience that our guests receive from our team, so we are very grateful for you taking the time to share with us.It is disappointing to learn that we did not meet your breakfast and beach cleanliness expectation. Your feedback has been shared with the relevant managers for reviewing of their procedures so that we may ensure to provide the exceptional experience that we are known for. In-regards to the tour desk and airline check-in desk team, we will certainly address your concerns with their management team so that we can avoid any reoccurrences of similar incidences. We sincerely apologize for any discomfort and inconvenience that this may have caused you. We are glad that that you enjoyed your room cleanliness and our service attitude. My team and I look forward to welcoming you back so that we may create a more positive impression. Till we meet again. Safe Travels!!Vinaka And Warm Regards,Carey OsborneCluster General Manager

住宿方回覆: Ni Sa Bula Vinaka Langtouyang,We appreciate the time taken to share your photos and 5-star rating.We have noted your feedback regarding the lack of Chinese translation. We will certainly look into ways of improving the language barrier with our team. We sincerely apologize for any inconvenience and discomfort caused to you.My team and I look forward to welcoming you back for a more improved experience.Vinaka And Kind Regards,Carey OsborneCluster General Manager

住宿方回覆: Island Greetings!!Thank you for sharing your experience with us.We are glad that you found our teams attitude pleasing. Your feedback regarding the hotel style and age has been noted and shared with the relevant key managers. Currently, we do have an ongoing refurbishment programme that is uplifting all areas of the resort. Additionally, we are in the initial stages of renovations plans, which we believe will enhance and address what you have kindly brought to our attention. We sincerely apologize for any discomfort caused to you.We do hope to have an opportunity to welcome you back so that we may create a more enhanced impression.Vinaka And Kind Regards,Carey Osborne