斐濟海灘希爾頓度假飯店的評論

住宿方回覆: Ni Sa Bula Vinaka Caimaoshuangquansheng,We appreciate the time taken to share your experience.We would like to sincerely apologize for the very unusual and unfortunate situation you have encountered in regards to the dirty cup and buggy service. We can assure you that your experience is by no means a true reflection of our usual standards of quality and service. We have indeed shared your feedback with the relevant managers in order to avoid any re-occurrence of similar incidents, and for training and coaching purposes with the team members concerned. Thank you for bringing this to our attention. Without such reviews, it is impossible to gain first hand feedback on our performance, thus allowing us to monitor and improve our services focusing on your needs as a guest in the resort.We hope that this isolated incident has not marred your image of Hilton Fiji Beach Resort and Spa. My team and I look forward to welcoming you in the near future so that we may create a more positive experience.Vinaka And Kind Regards,Carey OsborneCluster General Manager

住宿方回覆: Ni Sa Bula Vinaka!!We appreciate the time taken to share your experience with us.We are sorry that we did not meet your expectations in regards to the marks on the sofa and facilities. Currently we do have an ongoing refurbishment programme that will address what you have kindly highlighted. We sincerely apologize for any inconvenience and discomfort caused to you.We hope to have a chance to welcome you back so that we may create a more positive impression.Vinaka And Kind Regards,Carey Osborne

住宿方回覆: Ni Sa Bula Vinaka Caimaoshuangquansheng,Thank you for choosing Hilton Fiji Beach Resort And Spa for your holiday destination.We have noted your feedback regarding your room request. Kindly note, there is no guarantee that you will receive your preferred room location as this is based on the occupancy of the day. We are glad that our team were able to eventually offer this to you. We are committed to ensuring that guest have a comfortable and memorable stay with us.We hope to welcome you back for a more enjoyable and enhanced experience.Vinaka And Kind Regards,Carey Osborne

住宿方回覆: Ni Sa Bula Vinaka,We appreciate the time taken to share your recent experience with us.We are disappointed to learn that we did not meet your expectations in regards to the slow service and inaccurate order taking. Your feedback was certainly shared with the relevant managers and used for training purposes with the team members concerned. We sincerely apologize for any inconvenience and discomfort caused to you. Thank you for bringing this to our attention so that we may address your concerns.We do hope to have an opportunity to welcome you back so that we may create a more improved experience for you.Vinaka And Kind Regards,Carey Osborne

住宿方回覆: Ni Sa Bula Vinaka Amelielulu,We are elated to learn that you had an amazing experience and enjoyed the room, A.C, swimming pool and Kitchen.We look forward to seeing you again in the near future.Till we meet again. Safe Travels!!!Vinaka And Kind Regards,Carey Osborne

住宿方回覆: Island Greetings from Hilton Fiji Beach Resort And Spa!!We are simply thrilled to read your amazing review. Many thanks for sharing these with us.We look forward to welcoming you back home to us.Vinaka And Kind Regards,Carey Osborne

住宿方回覆: Ni Sa Bula Vinaka,Many thanks for your review!We are glad that you enjoyed the sanitation, environment and breakfast during your stay with us.Thank you for bringing the lack of breakfast variety to our attention. Your feedback has been shared with the relevant managers for review and rectification where necessary. We sincerely apologize for any inconvenience and discomfort caused to you.We hope to have a chance to welcome you back for a more improved experience.Vinaka And Kind Regards,Carey Osborne

住宿方回覆: Island Greetings!!Thank you for sharing your experience with us.We are glad that you found our teams attitude pleasing. Your feedback regarding the hotel style and age has been noted and shared with the relevant key managers. Currently, we do have an ongoing refurbishment programme that is uplifting all areas of the resort. Additionally, we are in the initial stages of renovations plans, which we believe will enhance and address what you have kindly brought to our attention. We sincerely apologize for any discomfort caused to you.We do hope to have an opportunity to welcome you back so that we may create a more enhanced impression.Vinaka And Kind Regards,Carey Osborne

住宿方回覆: Ni Sa Bula Vinaka Stanley，我們衷心感謝您花時間分享您的評論以及您持續的忠誠度。我和我的團隊很高興您在我們這裡度過了愉快的時光。我們想澄清一下，這項服務不屬於希爾頓斐濟海灘溫泉度假村的一部分。不過，我們會將您的意見轉達給巴士公司以供考慮。您對餐廳的回饋將被記錄下來，並將與相關經理分享以用於培訓目的。對於造成您的不便和不適，我們深表歉意。

住宿方回覆: Ni Sa Bula Vinaka,We are grateful for the time taken to share your review.We are thrilled that you enjoyed your stay with us and we eagerly await your return home to us.Vinaka And Kind Regards,Carey Osborne

住宿方回覆: Ni Sa Bula Vinaka,We regret and truly sorry for not meeting your expectations. Your feedback has been shared with our management team for review, training and improvements. Thank you for bringing this to our attention. We do hope to have an opportunity to welcome you back, so that we may create a more positive experience.Vinaka And Kind Regards,Carey Osborne

住宿方回覆: Ni Sa Bula Vinaka And Nǐhǎo !!We are heartened by your positive and constructive words regarding the resort. My team and I are glad that you enjoyed your spacious room, beautiful scenery, delicious food and positive environment. Your feedback regarding the kids club activities has been noted and shared with the relevant managers for reviewing and rectification where needed. Additionally, we do have an on-going refurbishment programme that this uplifting all the areas of the resort. We are confident that this will address what you have kindly highlighted. We sincerely apologize for any inconvenience and discomfort that this may have caused you.We do hope to welcome you back so that we may create a more positive stay.Vinaka And Kind Regards,Carey Osborne

住宿方回覆: Ni Sa Bula Vinaka!!Thank you for the time taken to share your review and we are thrilled that you loved your stay. The team and I hope to welcome you back for many more happy holiday memories.Vinaka And Kind Regards,Carey Osborne

住宿方回覆: Ni Sa Bula Vinaka,We regret and are sincerely sorry for your experience and for the issue with the partially burnt pizza. Your feedback has been shared with our management team for training and coaching purposes for the team members concerned, so that this does not reoccur. We are also truly sorry to learn that you felt discriminated against, and we take such matters very seriously. Thank you for bringing these to our attention.We do hope to have a chance to welcome you back so that we may create a more enhanced experience.Vinaka And Kind Regards,Carey Osborne