美國底特律迪爾伯恩長住飯店(Extended Stay America Suites - Detroit - Dearborn)

The elevator was not working we reserved a room on the first floor because we have a newborn and when we arrived they said the only rooms available were on the 4th floor. The hotel was a mess and very dirty, there was dirty sheets left in the middle of the hallway, various broken things laying around etc. Our room looks like it wasn't cleaned I had to go downstairs and get new sheets and the staff was not friendly, I have used extended stay a lot but after this experience I will never stay at one again.

The room was absolutely HORRIBLE!! Not one trash can in the entire room. Not the bathroom or the kitchenette. No utensils, no dishes, holes in the walls, it was the WORST. However, the young lady that checked us in was amazing. She was kind and knowledgeable and was the ONLY positive aspect of our stay!!!

Upon arrival Amanda at the front desk greeted and welcomed me and checked me in speedily. I had trouble opening the door to my room (i was turning the handle the wrong way) and when I informed her she came up immediately and showed me how to turn the handle and she maintained a smile and a friendly demeanor the whole time. Amanda has excellent customer service skills. She is an asset to your business!

Upstairs room all night walking around and sounds loud, we heard sounds from rooms around us and upstairs all night not good installations. Breakfast is terrible outside park lot is very dirty.

Check in was awful. Waited at the front desk for 10 minutes because no staff member was present. Eventually called the hotel from my cell in order to get someone to come to the desk and check me in. Then they sent me to a room that had not yet been prepared for a new guest. So I went back down to the front desk. Again no staff member was present. I had to call them on the phone again in order to get someone to come to the desk and help

Okay hotel. A lot of construction going on around the area so it can be VERY noisy.

There was no room for me. I was given a key to a room which already had an occupant. Police had been called to the parking lot for vandalism to a parked car. A terrible property. I will never stay at an Extended Stay.

Booked through ********** arrived they were overbooked I was told to leave. Only hotel in area available was $250! I had no choice but to stay at the more expensive hotel. Very unhappy!

People were great, the room was marginally clean. Floor was sticky. The furniture was in terrible condition