So, I really hope the owner of this resort most importantly the Coco Restaurant will be able to read this. My family decided to spend our Good Friday in this resort as we have been a regular as well. For the breakfast, this waitress Ayen was so rude and told me that I should not cross the stairs since I’m freakin wet! I should get my food from the outside so I won’t be drippin their super, squeaky clean floor. FYI this is restaurant is in a resort, of course,you can’t expect your guests to be in coat or evening gown. I was just speechless on how she approached me, when in fact in other resorts, waiters would even welcome their guests with towels if they don’t want their floor to get wet, or just say it in a nice way. This AYEN is so rude that it makes me feel so degraded, maka menus kaau sya, the other waitress even approached me, I told her how can I get food from the outside when the plates are inside? The other waitress kindly said ‘mam you’re not dripping wet, you can come in’ Our vacation was supposedly good, we usually have a good time here at El Salvador, and this waitress Ayen just ruined our mood. FYI, you can check or observe other restaurants in resorts like Dusit Thani and Jpark, pls observe their properly trained waiters, they have the best customer service, no wonder, they are world class. I really felt the difference. So, next time I won’t settle for less. I mind you guys, even if the food is not delicious but the service is excellent, customers will always remember that and it keeps them coming. But for Today, this incident, it will really remain and I’ll share my experience to everyone!
48 評價