尼古湖麗思卡爾頓飯店(The Ritz-Carlton, Laguna Niguel)

Overall it was good. Just a few things that you don’t expect from this type of resort. First, there is no body lotion cream in the room, you have to request it to guess services. Second, beds should have a duvet instead of blanket Third, the 30 minutes chair policy in the pool is very annoying. If you go for an hour to the beach, staff disrespectfully remove your belongings from the chairs. Last but not least, liquor type is very limited in the pool, for instance if you want Whiskey you have to get it from the bar.

I booked two rooms and paid extra for two beds through *******. When I arrived there weren't any available and had to beg to get them. Then they put me in a ADA that I didn’t need but had to take what I could get. It was also noisy with dogs barking and doing their business on the carpet halls of the hotel. The hostess at the restaurant was rude and bothered with us asking for a table.

Property staff at checking was rude. Gym was outdated. Pool area felt cheap. Rooms are small! Valet took 30 min to get car out multiple times. But on the positive, food here was amazing, views are amazing. Would not stay here but I’d definitely visit and dine!

Staff was exceptional, we enjoyed warm smiles and super friendly service. Lauren from the pool crew was exceptional for our days by the pool. Well done

Juliette the manager was very supportive and hope she can make our next stay a better experience. The room was not clean and nothing spectacular comparing to the neighbour hotel with the same price.