達拉斯市場中心愛田智選假日套房飯店(Holiday Inn Express & Suites Dallas Market Ctr - Love Field)

Great hotel! Excited to be back

Pool was nice room was really nice & the trip overall is perfect I would come again

Experience was not a great one. We will definitely not be back. Lots of issues with rooms, people kept coming back to the front with problems. Our room didn’t look vacuumed and the bathroom floor was dirty and not been mopped. Lady at front was loud and unprofessional.

We arrived to the property well past 3pm, rooms weren’t ready had to wait over 30 min to talk to staff and then when I was able to speak to her (Ashley) she couldn’t stop complaining about how things and rooms weren’t ready, she said she had to go check on rooms and when she came back she switched our room saying that the room that was designated to us smelled like sewer. We were able to get a room more than an hour later. Checked the bed hair in the bed, we at some point placed something on the floor and there was a lot of hair on it, we asked for towels because they only had 2 towels for a 4 person reservation and she said we would have to come down. Our conclusion is our room was not cleaned. We had family also staying there and it’s a non smoking facility they had a room that stinker of cigarettes and had burn marks on the couch, they asked to be moved and Ashley refused saying the rooms where designated. Keep in mind the day before she switched us because she said it smelt like sewer in the room we were going to be designated. Don’t recommend this place

Excellent hotel and amenities, however the advertised complimentary shuttle to the airport was unacceptable. The hours of operation for the shuttle began at 8:30am only which was useless to us because our flight left at 8 AM in the morning. The hotel should change the hours of operation of their shuttle to begin at 6 AM to better serve their customers.

The food and comfort of the hotel is great. Our room was clean when we arrived but we couldn’t get anyone to come clean our room during the 5 days we were there. I requested several times and had accumulated full trash cans and a pile of dirty towels. No one ever showed up. Also, we had booked a double room for three people and had to take a king with a fold out couch because they supposedly sold out of doubles. The front desk workers were not helpful at all.

Stayed here twice for a quick work trip. Both times I arrived late in the evening. The first time, they couldn't find my reservation. I waited for 30 minutes after midnight to be issued a room. The second time I arrived around 11 pm to a long line of people waiting to check-in. We were all told there was a key shortage so the only staff member on sight (only one we saw at least) had to individually take guests to their rooms one by one to let them in. It was frustrating to have to wait a long time to get into my room. Lastly, I felt uncomfortable having someone walk me to my room, open the door and stand in the room as I walked in. As someone traveling by myself, this felt uneasy. The property is fine but the hassle I have encountered while trying to stay is the reason I won't be staying here again.

My room wasn’t ready at 3. One hour later still wasn’t ready and had to figure out where they can put us so we don’t have to wait longer. I wasn’t happy! Talking to the manager was like talking to the wall very rude. But the lady at the front desk was so very kind!