no human presence. when arrived, code given would not allow us into room. phoned number given which was answer machine, after 10 mins standing out in corridor went to find someone to help, no one available. phoned again got Anna, gave different code, didn't work. moved us to other room. when got in new room, no bedding, no towels etc. phoned again, left message. no one called back after 15 mins so had to phone again, Anna had not heard message left! moved again to another room. thankfully all ok this time. shame though, wasted half an hour standing around!!!
翻譯