Booked 2 rooms . Was given an “upgrade” to rooms in basement 2 (B2) next to where the washing of all linen was done. Both rooms were filled with a mix of musky smell and strong laundry powder which affected one of our members who was asthmatic . In one room, there was l no window. The ventilation was very poor. In addition, a spoon was found with mould in one of the rooms and the side table next to the bed which housed the hotel’s slippers reeked of feet odour. After requesting change of rooms to the hotel , the management declined to move us to other rooms saying the hotel was fully booked despite the sign on the main entrance which states that rooms were available. Hotel’s management insisted that both rooms were also non refundable.
Staff at the counter tried his best to help- provided a fan in each room for better ventilation but this did not help much.
Breakfast included a can sardines, a slice of cold bread , butter and eggs.
Due to the poor condition of the rooms affecting our stay, we had no choice but to forfeit our pre- paid bills for the rooms on the second and third night to move to another accommodation.
In my opinion, I think this hotel was ok. One of the desks where broken and the phone didn’t work. The TV in one of the rooms was removed, exposing what we thought were live wires. On the second day, one of the workers asked to borrow our microwave, because there were only two microwaves in the whole building! Very strange request. Also, the shower door was broken. Otherwise, the rest of the hotel was fine. They have breakfast and dinner, but you pay for it. I would not stay here again.
翻譯
訪客用戶
入住於 2023 年 9 月
其他
5.0/5
超棒
發布於 2023 年 9 月 3 日
I really enjoyed by stay at the Moonstone Hotel. The reception staff are very friendly and helpful and answered any questions I had. The room was clean and comfortable and made for a good base to explore Da Lat. At the time of writing breakfast is brought to the room and you call reception ten minutes before you want it. The breakfast was good and always arrived on time. On my last morning I needed to leave a short time after breakfast started and it was brought to the room bang on time. The hotel also organised a taxi which was literally there the moment they made the call. Great staff, great hotel.
翻譯
訪客用戶
入住於 2023 年 11 月
其他
4.0/5
很好
發布於 2023 年 11 月 4 日
Good location between the lake and fun zone but as previously mentioned up a hill. Obliging, friendly staff especially Ahn the night manager during our 4 night stay. Good sized room nice thick bath towels.
翻譯
訪客用戶
入住於 2023 年 7 月
夫妻/情侶出遊
5.0/5
超棒
發布於 2023 年 7 月 4 日
Up the hill from the lake but in close walking distance to the night market and several attractions. The hotel is modern and the staff (limited English) were very helpful with check in and adjusting our booking to include a late check out. The room was comfortable, big bed, great shower, TV, safe, wardrobe and tea and coffee making facilities. Breakfast was very Vietnamese but so were the majority of their guest at the time.