峴港福朋喜來登飯店的評論

住宿方回覆: Dear valued guest,Thank you for taking the time to share your feedback. We regret to hear your recent experience did not meet your expectations as we always strive to make our guests happy and satisfied during their stay.We sincerely regret the issue you encountered with the soundproofing of your room. Your feedback regarding the mold condition has been shared with our housekeeping and engineering teams, and we are taking immediate steps to address and minimize such occurrences in the future.Regarding breakfast, we're continuously improving our culinary offerings to meet all guests' expectations.It is valuable feedback such as yours that continuously allows us to better ourselves and improve our facilities and services. It is our sincerest endeavor to ensure that the highest levels of guest satisfaction and comfort are delivered at all times. Please be informed that we will devise an action plan to prevent this situation from happening again and to ensure the consistent delivery of excellent services.While we cannot change the past, we sincerely hope that you will give us another chance to renew your faith in Four Points by Sheraton Danang in the future.Best regards, Four Points by Sheraton Danang

住宿方回覆: Dear valued guest,Thank you for sharing your experience! We are delighted to hear you enjoyed our diverse breakfast options, the rooftop bar, and the well-equipped gym.While the occasional elevator wait time can be a minor inconvenience, we appreciate your understanding and overall positive feedback.We look forward to welcoming you back soon.Best regards, Four Points by Sheraton Danang

住宿方回覆: Thank you for sharing your experience with us. I’m delighted to hear you enjoyed the spacious room, sea view, and breakfast offerings. I apologize for the delay during your check-out; your feedback will help us improve our process and ensure timely communication in the future. We appreciate your suggestion regarding scooter rentals for convenience. Your insights are invaluable, and we hope to welcome you back for an even more enjoyable stay next time!

住宿方回覆: Dear valued guest,We’re delighted to hear that you enjoyed the clean room with its beautiful sea view, our great location, attentive service, and the overall atmosphere of our hotel. We truly appreciate your positive feedback about our Gold member seating area.Your satisfaction is very important to us, and we look forward to welcoming you back soon.Best regards, Four Points by Sheraton Danang

住宿方回覆: Dear valued guest,Thank you for your wonderful feedback! It’s great to know you enjoyed our room with its beautiful sea view, assorted facilities, and hotel’s activities including yoga and the coffee making class.We're glad you enjoyed our happy hour by the pool and discount at Serenity spa.Your satisfaction means a lot to us, and we look forward to welcoming you back soon.Best regards, Four Points by Sheraton Danang

住宿方回覆: Dear valued guest,We’re delighted to hear that you enjoyed the balcony and room with its beautiful sea view, our comfortable bed, and extensive breakfast selection.Your satisfaction is very important to us, and we look forward to welcoming you back soon.Best regards, Four Points by Sheraton Danang

住宿方回覆: Thank you for your positive review! We’re thrilled to hear that you had a good experience and found everything convenient during your stay. It’s great to know you felt the price/performance ratio was high. We appreciate your recommendation and hope to welcome you back on your next trip!

住宿方回覆: Dear 麥朵兒,Thank you for taking the time to share your thoughts regarding your staying. Please rest assured that in no way did the team mean to upset you or demonstrate lack of attention to your comments and we’re sorry if that was your impression. We apologize if we gave the impression we were uncaring. We regret that your stay was not as pleasant as it should have been. We're glad you enjoyed the room, from the beautiful sea view and cozy bed to our comfortable bathrobe. Regarding breakfast, we're continuously improving our culinary offerings to meet all guests' expectations.Your comments are well noted and the hotel team and myself will look into the raised concerns in order to make necessary corrections, in areas where that is possible.Thank you again, and we do hope that we might have the opportunity to welcome you back.Best regards, Four Points by Sheraton Danang

住宿方回覆: Dear 語歆,Thank you for sharing your experience with us. We are pleased to hear that you found our facilities up to standard and found our staff friendly and enthusiastic. However, we sincerely apologize for the inconvenience caused by the fire alarm during the middle of the night.We understand how unsettling it must have been, especially given your knee concerns, and we deeply regret the difficulty you faced while walking down the stairs. Please know that guest safety is our top priority, and we are reviewing our procedures to ensure that such situations are handled as smoothly as possible in the future.Despite the incident, we sincerely appreciate your understanding and your overall positive feedback.Thank you again for your feedback, and we hope to welcome you back soon for a more restful experience.Warm regards,Four Points by Sheraton Danang

住宿方回覆: Dear Bin,We’re delighted to hear that you enjoyed the room with its beautiful sea view, our great location and the overall atmosphere of our hotel.We look forward to welcoming you back on your next visit!Best regards, Four Points by Sheraton Danang

住宿方回覆: Thank you for your positive feedback! We’re glad to hear that you found the room nice and the environment enjoyable. Your recommendation means a lot to us! We hope to welcome you back for another great stay soon.

住宿方回覆: Dear Gushenpiaobo,Thank you for your kind review! We’re thrilled to hear that you found our hotel to be a great place for a laid-back holiday. It’s our goal to provide a relaxing environment for our guests, and your feedback truly motivates our team. We hope to welcome you back for another enjoyable stay soon!Warm regards,Four Points by Sheraton Danang

住宿方回覆: Dear Wang,Thank you for your kind recommendation! We’re delighted to hear that you enjoyed our beautiful seaside location and found the hotel to your liking. Your feedback is greatly appreciated, and we look forward to welcoming you back for another lovely stay!Best regards,Four Points by Sheraton Danang

住宿方回覆: 感謝您與我們分享您的回饋。我們很高興得知您發現謝斯頓是您住宿的可靠選擇。對於早餐選擇的任何失望，包括缺少優格等基本食品，我們深表歉意。您的評論對我們非常有價值，因為我們不斷努力增強我們的服務。您的滿意對我們來說非常重要，我們希望歡迎您再次入住峴港喜來登四點酒店，享受愉快的住宿體驗。