佛羅里達樂高樂園度假村(Legoland® Florida Resort)

Unfortunately, our stay was not at all awesome. We stayed in a pirate themed room at the main hotel. It was cute enough and the kids liked it. However, the hotel itself was very overpriced and overcrowded. I understand it was the holidays and many families were there to celebrate but everything seemed beyond capacity. Be prepared to WAIT for everything including, check in, the elevators, breakfast, lunch, all rides, etc. Things seem to be run in the most inefficient manner possible. The loading and unloading of rides is painfully slow. They know that their parks cater to small children, yet there seems to be no alleviation from having the children stand around and just wait and wait. You seemingly wait for an endless amount of time to go on a less than 2 minute ride. To us, this was very annoying and not at all worth the money that was spent on this trip. The food is mediocre and very expensive. Overall, Legoland hotel and the park was not worth the money and I hope to not come back. Please put more effort into crowd control and customer service and train the ride staff to load and unload more efficiently. I feel like this was all done to make even more money off of hard working parents. Like it’s not enough that they charge you so much for the hotel and park tickets but it’s as though they deliberately want to annoy you so much with the constant waiting that you will crack and purchase a fast pass for everyone. I’ve been to Disney many times and things there are run like a well oiled machine, even the waiting. Go to Disney instead, they know what they are doing, Legoland on the other hand does not.

Chegamos no Hotel, em uma segunda-feira, para uma hospedagem de uma noite. Optamos por chegar cedo, para que pudéssemos ir ao parque após o check-in. Logo na entrada do estacionamento, recebemos a orientação de seguir ao Lobby do Hotel. Um atendente nos ajudou a tirar as malas do carro e orientou o caminho para o check-in, que foi muito rápido e prático. Após o check-in, fui colocar o carro no estacionamento reservado aos hóspedes e retornei ao hotel. Quando subimos ao quarto (o elevador é uma atração a parte é muito divertida), as malas já estavam no quarto. Ficamos em uma suite Medieval, com dois ambientes. Os quartos muito limpos, organizados e confortáveis. Possui em atividade para a criança, que precisa descobrir um enigma e assim abrir um baú localizado no quarto, para ganhar um Lego. Após, fomos ao parque e posteriormente retornamos ao Hotel. Fizemos reserva no restaurante da área Pirata (sendo que a orientação de reserva foi dada na chegada ao Hotel). Tudo OK, com o jantar. Café da manhã estava incluso na diária e é típico americano. Não tem necessidade de checkout, basta desocupar o quarto no horário e as chaves são um gift de recordação. Meu filho adorou a experiência. Valeu a pena o investimento. Uma única observação: na reserva do Jantar fizemos a observação que era aniversário do meu filho e não fizemos nenhuma amenidade a mais, mesmo a reserva perguntando se queríamos comemorar algo especial, outras pessoas tiveram o momento do Parabéns, mas no nosso caso isso não foi feito. Mas conseguimos contornar com nosso filho e a experiência continuou. Vale a pena o investimento, mas é um hotel para uma hospedagem rápida, no máximo duas noites.

This trip was for my son’s birthday. Planning this trip we decided to spend the extra money living only a few hours away, and experience the hotel while visiting the park. This was by far one of the worst experiences we have ever had within the hospitality industry. Being a disabled veteran I struggle with mobility and physical pain 24/7. I paid for the valet service in order to save the trouble of self parking not knowing the distance to the parking lot. We arrived and began our check in making small talk and asking about the pool. As we spoke they told us the pool was shut down. This was one of the main attractions for my son who loves to swim and after you’ve completed your time in the park there’s very little to do without a pool. We asked to speak to a manager who tried to make it sound as if it just happened so there was no time to let guests know. (This was a lie as we found out from other guests it happened the previous morning) They made no attempt to notify us before check in the pool was closed and it remained closed the rest of the weekend. The manager offered a $30 resort fee refund or water park passes so we opted for water park passes. The hotel elevators smelled like vomit and upon reaching our floor we found they put our room at the very end of the building by the fire exit and stairs. As I asked about a disabled friendly room this was frustrating to say the least. Entering the room began further disappointment. There was a stain on the carpet, the shower tile wall was covered in black mold and there were hairs in the shower, the sheets had crumbs on them and the wall had splatters of some white substance across it. There are no phones in the rooms and no way to call the front desk. This also leaves no contact for the valet without walking downstairs to find them. Every possible regular convenience you can imagine in a normal hotel was lacking here. This was particularly difficult for me being disabled. That night we used the limited information about the restaurants deciding on the bricks location. It was dark and empty so we found a staff member to ask, they told us it’s only open on the weekends. Strange as there is information about this on the Legoland website or anywhere around the hotel. We wandered around and booked a reservation for the shipwrecked restaurant instead. The price tag was expected for an unlimited, family style, all you can eat at a resort. The quality of food was highly disappointing though. All the meat was overcooked like jerky and dry. Greasy sauces and plates covered in oil and butter. After spending $200 on dinner we left feeling sick and let down. After our next day spent at the park, I booked a hotel off the grounds for another night and spent an additional $280. This was on top of the almost $500 I spent for a single night at the Legoland hotel. The next morning we attempted to call the front desk for our water park passes. It’s impossible to speak with anyone there as there is no option out

Excelente en todo, mi hija está bien contenta con la experiencia, desde el cuarto de pirata, la comida, la piscina, el firepit, en fin estamos muy contestas con el servicio q nos ha brindado, espero volver

Fue una experiencia inolvidable La atención de todo el personal es magnífico e impresionante La atención y limpieza del parque es excelente al igual que en el hotel restaurantes habitaciones mis felicitaciones en general

Hate to say it, but the hotel is not at all worth the money. If not for The Peppa Pig Park and our baby turning 4 we would've not had any joyful moments. At first glance we were happy. Mark the bellman was excellent! We tipped him well. Mark helped us with our luggage both times as we switched rooms. Mark also shuttled us by golf cart to and from Peppa Pig Park on my daughtes birthday (we respect hard workers). We are a family of 5. Three daughters,ages 14.,12,3,my wife & I. Getting off the plane we were exhausted, and we pre checked in so check-in was relatively easy. We get in the room,unload,and I ran to re park the car. Upon settling in, I notice stained sheets, chipped metal around the tub drain,broken trundle (hazard for my 3 year old) and loose bathroom vent. We didn't inspect anything else and requested a room change. Zach the supervisor was nice,he credited "$100 in resort money",smores kit valued at $25,and mini golf. I get it, I know business they're trying to keep from losing out on a profit. They charge you a deposit at a cashless resort of $100 a night,so $300 was already with the house aka hotel. I felt the amount was rather low considering we spent about $2,000 for 3 days. I'm fair and reasonable so I said $150 and a room change we can just look the other way. Day 2,we requested a new ironing board and iron,ours was broken as some items were wrinkled from packing. We also requested a light cleaning, 4 ladies and me in a room thats about 500 square feet the room will need some minor attention on day 2. The ironing board & room cleaning never happened. We ran out of toilet paper and had to ask the front desk. We only had 1 small roll,5 people in the room 3 ladies and a potty trained toddler. The front desk said they only had 1 remaining roll in the back. Thr next day we asked again, went to Legoland and still no room service. My wife heard housekeeping yelling to hurry up at like 5pm. She opened the door and asked why no one ever showed up. They said they're short staffed, we had trash from two days, towels that needed changed etc. My wife was pissed, she literally cleaned the whole room herself and said housekeeping seemed annoyed when she forced our trash bags on them. This made my wife even more upset. I was not in the room at the time, I was downstairs with our 1 daughter. When I saw her text I flew upstairs and caught the housekeeping manager who apologized. I told a manager at the front desk named Jessie. He checked the box aka acted concerned (he's supposed too) asked me to send a text about everything and I did. No further compensation was provided etc. I was mind blown,this location needs to take a step back and reevaluate the customer experience. Hire more staff,update your rooms,and stop price gouging. Everything is insanely expensive for a mediocre experience. No microwaves in the rooms, limited toiletries, no housekeeping...where's the money going? This place needs a reno section by section. We feel we got rippe

This is the second trip that I have taken to legoland in Florida with my family. This trip has been a horrible experience from the housekeeping, the park, and food. Arrival: the first room we received was on the first floor and the hallway smelled like pee. second room the hallway and room smelled like pee. Our stay was four days, out of the four days our room was only cleaned ONCE due to me sending a text to the front desk. I felt so dirty being in the room. The park, so many rides were closed and shut down for the season or due to other reasons- theres only about twenty or less rides in the park. The food was horrible to say the less. I do not think I would come back here during peak season again. Our first initial visit in 2023 was the complete opposite experience and why we opted for a second trip. Many lessons were learned during this second visit. I hope Legoland can make this right.

The pool was a little gross. It was filled with bugs. It looked like it had not been cleaned for days. However. Everything else was excellent. Staff is amazing they rival Disney employees. Great vacation great value. I will book again. Just hope the pool is cleaned up by the next trip.

Fantastic hotel, activities inside the hotel and bery nice and helpful staff, very good breakfast with fresh omlet 🌹 Big thanks for making our vication perfect 🌺🌺 we will definitely do it again 🤝 Very near to legoland,motiongte,and riverland, and the outlet.