I was spied on in the shower by a hotel employee, and management tried to cover it up. It wasn’t until we involved the police that they became cooperative. What happened? Look at the photos, and you’ll see a sliding window in the shower that opens to a hallway closet. While I was showering, I looked up and saw a man’s face in the window, watching me. I screamed, grabbed a towel, and ran out to the hallway. When I opened the closet next to my room, I found that same man wearing a hotel uniform, trying to climb down from the window that overlooks my shower. He tried to push past me, but I caught him by the sleeve and took his radio. I shouted for help, and he said over and over, “Please, don’t tell.” Other guests arrived to assist me, and started taking photos and video of the scene. The desk clerk named Angel came upstairs and initially claimed that he’d told the pervert peeping tom named Vicktor to get a broom from that closet. Observe from the photo that this is not a utility closet, and is empty except for pipes. We also found footholds carved into the cinderblock beneath the shower window. Once we pointed out the falsehood of his claim, Angel then said that Vicktor was never in the closet, that it’s his word against mine. Angel refused to call the hotel manager, and then refused to call the police. He took Victor to the office behind the hotel desk, and we saw him on his phone, smiling and laughing. Members of my group called the police and contacted the hotel owner Gilberto, who said he would come in 2 hours because he was not nearby. I give credit to the local police in Cozumel, who responded quickly, and also called their supervisor to the scene, who took our reports and investigated the closet. We discovered that many rooms, on all four floors of the hotel, have these fake utility closets with windows opening to the shower. None of the closets were locked, and only women had been assigned to these rooms by the front desk clerk. When the owner Gilberto arrived, he initially denied everything, then once the police sergeant supervised the interaction, the owner finally conceded that “because it’s bad for business,” he would repair the shower windows and lock the closets, and he also said Vicktor the peeping tom would be terminated. However Gilberto the owner denied that Angel the desk clerk had any part in covering up the incident or funneling female guests to those rooms. I was very concerned about what appeared to be a serious safety and privacy problem—who knows many staff are involved in their peeping tom operation and how long they’ve been doing it? How young are their victims? Are they taking photos and video too? I’ve never felt so violated and disgusted. There are plenty of nice places to stay in Cozumel, go someplace that takes the privacy and safety of their guests seriously.
若想要遊覽科蘇梅爾,科蘇梅爾島太陽中央民宿將會是一個不錯的的住宿之選。從飯店很方便到達科蘇美爾國際機場,僅有2km距離。包括Museo de la Isla de Cozumel、Rentadora Isis和Capilla Santa Cruz都在短距離內,入住飯店的旅客在該地區遊覽會很方便。飯店鄰近多個熱門旅遊景點,包括Palancar Shallows and Gardens、Tormentos Reef和Tunich Reef,旅客可以將行程安排的更加緊湊。所有極具特色的客房都配備有空調和衣櫃/衣櫥,讓您感受到更加貼心細緻的入住體驗。電熱水壺可供使用,便捷的客房設施定能讓您倍感舒適。在餘暇時間,可以選擇去飯店的大廳吧喝上一杯飲料,驅走所有的疲憊。除此之外,我們還為您精心蒐集了周邊的餐飲訊息,Parricazuela(拉美料理)、Cerveceria Punta Sur(披薩)和El Moro期待著您的光顧。房客可享受飯店內的休閒設施,包括按摩室和Spa 。多國語言工作人員的服務,將為您消除在異國的語言障礙。
對於想要捕捉科蘇梅爾城市風采的旅客來說,希克納爾科蘇梅爾是一個理想的選擇。在該地區觀光很容易,Galeria Alexander、Xtabay和Dr. Adolfo Rosado Salas Monument都在飯店附近。客房內的所有設施都是經過精心的考慮和安排,包括空調和衣櫃/衣櫥,滿足您入住需求的同時又能增添家的溫馨感。如果旅客願意,飯店可以提供滿足需求的客房送餐服務。在享受飯店貼心周到的餐飲服務的同時,也別放棄對周邊美味的探索,El Moro、Sorrisi(義大利菜)和Pescaderia San Carlos也許是可以讓您找到答案的地方。飯店提供的體育和休閒設施,旨在為旅客營造多姿多彩的住宿體驗。品質保證的禮賓服務,讓您真正體驗賓至如歸的享受。
若想要遊覽科蘇梅爾,Kippal - 現代綠洲 - 公寓飯店將會是一個不錯的的住宿之選。在該地區觀光很容易,Galo Art Studio Art Cozumel、Punta Morena和Xtabay都在飯店附近。所有極具特色的客房都配備有熨衣設備、房內保險箱和空調,讓您感受到更加貼心細緻的入住體驗。瓶裝水可供使用,便捷的客房設施定能讓您倍感舒適。浴室內提供拖鞋,讓您感受到賓至如歸的享受。閒暇時間在飯店的酒吧喝上一杯,必定是您休憩放鬆的好選擇。如果旅客願意,飯店可以提供滿足需求的客房送餐服務。除此之外,我們還為您精心蒐集了周邊的餐飲訊息,Parricazuela(拉美料理)、Cerveceria Punta Sur(披薩)和El Moro期待著您的光顧。健身室讓閒暇時間更加充實,按摩室讓悠閒時光更加完美。飯店配置有會議廳和商務中心,定能滿足您商務活動方面的需求。飯店會為旅客提供便捷的禮賓服務。
對於想要捕捉科蘇梅爾城市風采的旅客來說,科蘇梅爾海濱飯店&潛水度假飯店是一個理想的選擇。著名的景點El Cid Ceiba Resort Day Pass、Clear Lounge Cozumel和Humane Society of Cozumel均可步行很短距離到達。從飯店到Cozumel Excursions Tours遊覽很方便,ScubaLuis和Ray Diving Cozumel也均在附近。所有極具特色的客房都配備有熨衣設備、房內保險箱和空調,讓您感受到更加貼心細緻的入住體驗。服務人員會提前為您準備好瓶裝水,以滿足您的飲水需求。倘若您在忙碌的一天後想在自己的客房內放鬆,提供吹風機的客房浴室是不錯的選擇。飯店設有酒吧,您可在這裡放鬆身心,享受貼心的服務。旅客想要在自己的房間邊聽音樂邊享受美食,只需呼叫送餐服務。除此之外,我們還為您精心蒐集了周邊的餐飲訊息,El Moro、Sorrisi(義大利菜)和Pescaderia San Carlos期待著您的光顧。飯店提供的休閒設施,旨在為旅客營造多姿多彩、奢華完美的住宿體驗。飯店配備有會議廳和商務中心,可供旅客使用。飯店設有24小時櫃檯諮詢服務,為下榻至此的您提供最貼心的行程安排。
This was our first time to Cozumel and to the Cozumel Hotel and Resort- it certainly won’t be our last! The staff were amazing! I think it’s fair to say we made friends, who we look forward to seeing again! Keira was awesome. There wasn’t a moment we didn’t feel welcome. She took a genuine interest in us in addition to ensuring excellent service! I can’t say enough good things! Daniel at the bar was also amazing. His story telling and conversation made our evenings very pleasant. The front desk staff, breakfast servers, concierge, performers were all just so welcoming. If I could rate this stay 6 stars, I would. We are very much looking forward to coming back for next year’s IM 70.3 race!