桑德斯飯店

Not great I’m truly disappointed to be writing this review, as I had been looking forward to staying at Sanders for a long time, saving the experience for a special celebration. The reception staff was kind and welcoming, a positive first impression. Unfortunately, that level of care did not extend to the rooftop, where we were treated rudely and with surprising cold disrespect. We were told at check-in that breakfast was included, either downstairs or on the rooftop. Although we rarely have breakfast, we decided to try it, curious to see how refined it might be. After I served a small plate with salmon and cheese, a staff member finally asked for the room number, only to inform, in front of other guests, that breakfast was not included. They then proceeded to take the plate and throw it in the garbage. We were left feeling embarrassed and humiliated. This, at a room rate of €770. To add to the disappointment, our bathroom was in a poor state, damaged and run-down, which I’ve attached a photo of. This is unacceptable at this level of pricing. If a room is in poor condition, even partially, it should not be allocated until it is fixed. The hotel itself has charm, the room was decently equipped, and the location is excellent. But there are no amenities as advertised, no spa, no gym, no sauna, and based on the treatment we received, especially at breakfast, we cannot recommend the property.